2/10 Terrible
Scott
27 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
After a staff member had a flight cancelled I booked them a room at travellodge on lastminute.com for $282.
Two hours later my own flight was cancelled and I attempted to book another on lastminute.com but they were now $1180!
After receiving all the email, txt and banking confirmations for the $282 room, my staff member arrived at the hotel only to be told that lastminute.com sold a room that was unavailable and that they could not provide a room even though lastminute.com showed rooms at $1180. Conveniently, this is after all remaining flights for the evening were cancelled..there is no customer service anymore therefore there is no customer loyalty… people remember good customer service when it occurs but they also remember fraudulent behavior. Consumer affairs will be interested to hear about it.
Scott
Stayed 1 night in Feb 2026
























