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Best Western Liverpool-Syracuse Inn & Suites

2.5 star property

Photo gallery for Best Western Liverpool-Syracuse Inn & Suites

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
Indoor pool
Lobby
Blackout curtains, iron/ironing board, cots/infant beds, rollaway beds
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Laundry
  • Pet-friendly
  • Air conditioning
  • Breakfast included

Explore the area

Map
136 Transistor Pkwy, Liverpool, NY, 13088
  • Destiny USA
    ‪6 min drive‬
  • NBT Bank Stadium
    ‪6 min drive‬
  • St. Joseph's Hospital Health Center
    ‪8 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Mini-refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Blackout curtains, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Blackout curtains, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Blackout curtains, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Mini-refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Mini-refrigerator

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

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About the area

Liverpool

Located in Liverpool, Best Western Liverpool-Syracuse Inn & Suites is within a 10-minute drive of Destiny USA and Landmark Theatre. .This hotel is 5.2 mi (8.4 km) from Armory Square and 5.8 mi (9.3 km) from The Oncenter.

What's nearby

  • Destiny USA - 6 min drive
  • Landmark Theatre - 7 min drive
  • Armory Square - 8 min drive
  • St. Joseph’s Health Amphitheater at Lakeview - 12 min drive
  • New York State Fairgrounds - 14 min drive

Getting around

  • Syracuse Regional Transportation Center - 6 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬3 min drive
  • ‪Denny's - ‬3 min drive
  • ‪KFC - ‬10 min walk
  • ‪Heid's of Liverpool - ‬3 min drive
  • ‪Francesca S Pizza - ‬3 min drive

About this property

Best Western Liverpool-Syracuse Inn & Suites

Hotel with free breakfast, in the vicinity of Destiny USA
Best Western Liverpool-Syracuse Inn & Suites offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Liverpool hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 61 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and fans, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Liverpool? This hotel has 900 square feet (84 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking on site
  • On-site parking includes off-street options
  • Free off-site parking within 10 ft

Food and drink

  • Free buffet breakfast available daily 6 AM–10 AM

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • A hot tub

Family friendly

  • Children's books
  • Children's games
  • Cots/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Laundry facilities

Business services

  • Business centre
  • Conference space (900 square feet)
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Grab bar in shower
  • Shower grab bar height (centimetres): 91
  • Roll-in shower
  • Roll-in shower width (centimetres): 122

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Fan
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk chair
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 11:30 AM and 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision

Property is also known as

Best Western Liverpool
Best Western Plus Grace
Best Western Plus Grace Inn
Best Western Plus Liverpool
Best Western Plus Liverpool Grace
Best Western Plus Liverpool Grace Inn
Best Western Liverpool Grace Inn And Suites
Best Western Liverpool Grace Hotel Liverpool
Best Western Plus Liverpool Syracuse Inn
Best Western Plus Syracuse Inn
Best Western Plus Liverpool Syracuse
Best Western Plus Syracuse
Best Western Plus Liverpool Grace Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Liverpool Syracuse & Suites
Best Western Liverpool Syracuse Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Best Western Liverpool-Syracuse Inn & Suites Hotel
Best Western Liverpool-Syracuse Inn & Suites Liverpool
Best Western Liverpool-Syracuse Inn & Suites Hotel Liverpool

Best Western Liverpool-Syracuse Inn & Suites Reviews

Reviews

6.4
Rating 10 - Excellent. 221 out of 1001 reviews
Rating 8 - Good. 227 out of 1001 reviews
Rating 6 - Okay. 199 out of 1001 reviews
Rating 4 - Poor. 161 out of 1001 reviews
Rating 2 - Terrible. 193 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Doug

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception staff was pretty inefficient. One staff was on their personal phone during the whole check in process and i couldnt tell if they were talking to me or their friend. Facility was good for its value. I would stay here again
Stayed 1 night in Nov 2024

6/10 Okay

Ellen

Disliked: Property conditions & facilities
It was for personal but dirty towel left in the room. Tub didn’t drain very well and coffee pod was missing.
Stayed 2 nights in Nov 2024

2/10 Terrible

Rachael

Travelled with family
Disliked: Cleanliness
Room was dirty and dusty, no shower curtain in the bathroom, no hot water. We checked late, and went to sleep. Woke up to shower to attend a funeral and realized there was no shower curtain and went to do a bird bath and there was no hot water. In addition the door to the room, which is a fire door, did not latch properly and needed to be pulled all the way closed. When I went to the front desk, non management was great and apologetic. The manager was guilting and shaming of me for “Not reporting it the night before”. Then was “teaching” his staff about guests like me- in the open. Unprofessional.
Stayed 1 night in Oct 2024

8/10 Good

Shaun, Kincardine

Stayed 1 night in Oct 2024

8/10 Good

celeste

Travelled with family
Liked: Amenities
rooms are very spacious i had the 2 queen beds with a living are nice however i noticed the need to do some deep cleaning loke moving things around gettin underneath wiping off furniture it was decent clean but if u have a eye for crumbs dust things that some may not notice u will overall 1 to 10 i will give my experience 7 sheets were @ least a 1000 count bed was decent i only stayed a night it work perfect for tmy stay
Stayed 1 night in Nov 2024

8/10 Good

Natasha

Stayed 3 nights in Nov 2024

10/10 Excellent

Nicole Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and easy to use
Stayed 1 night in Oct 2024

10/10 Excellent

Sofiya

Travelled with family and small children
Liked: Cleanliness
I didn’t like how the water was cold in the pool
Stayed 2 nights in Nov 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Amenities
Lady was very nice at the check in very lovely the place was clean thou the pool could have been warmer
Stayed 1 night in Nov 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Oct 2024

8/10 Good

Mark, Reynoldsville

Stayed 1 night in Oct 2024

10/10 Excellent

Carol

Liked: Cleanliness
Stayed 2 nights in Oct 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service
The location of this hotel right near the NYS thruway is good. The area surrounding the hotel offers nothing on the way of charm. It does border Lockheed Martin so convenient if you are going there for business. The rooms are large and well equiped. But the hotel is really starting to show its age and look worn. Overall this hotel is reasonably priced with nice size rooms. A good value .
Stayed 2 nights in Nov 2024

8/10 Good

Carlos, Atherton

Liked: Cleanliness, staff & service, property conditions & facilities
Missing room service
Stayed 7 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor customer service in a rundown hotel.
I booked 3 rooms at the same time and requested that they at least be located on the same floor. I even called ahead to confirm. Upon our arrival we were told they could accommodate us unless we wanted to have someone form our party sit in the room because the lock was broken and that would be the only way we could get in and out of the room. So unprofessional
Stayed 1 night in Aug 2024

6/10 Okay

Alexandria

Travelled with family
Liked: Cleanliness, staff & service
The pool needs to be maintained better and the area cleaned better. Staff were friendly and accommodating
Stayed 2 nights in Oct 2024

2/10 Terrible

JOAO

Disliked: Cleanliness, property conditions & facilities
Other guests were extremely noise from 1-5 am yet hotel staff were oblivious. TV remote not working due to low battery and replaced by another remote without battery Bathroom toilette leaking water; bathtub faucet not working. All of these in two nights. Regretfull choice of hotel to say the least.
Stayed 2 nights in Oct 2024

8/10 Good

Mark, Reynoldsville

Stayed 1 night in Oct 2024

2/10 Terrible

Tracey

Disliked: Staff & service, room comfort
Terrible night sleep
We were given a room right next to an exit door. Every time someone came in or out, the door would slam shut and shake the walls in our room. The mattress sounded like it was made of styrofoam peanuts every time we rolled over or moved. The front desk would not allow us to relocate to another room. $300 for a one night stay was a ridiculous amount to spend for a terrible night sleep in a very average hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Rachel

Stayed 2 nights in Sep 2024

6/10 Okay

Nancy, Norton Shores

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Room had no hand soap, shampoo or conditioner. Manager insisted we did until he came to the room. TV didn’t work and they weren’t going to fix it. Hence, no TV.
Stayed 1 night in Oct 2024

6/10 Okay

Darcy

Liked: Cleanliness, room comfort
Disappointing :-(
Room was clean, bed was firm, no hair dryer, flat iron or coffee pot in room (there was coffee). The shower leaked from the tub faucet which caused little water pressure from shower head. All of these were reported to front desk. Lady wrote it down. Later went to ask again for a hair dryer so I could dry my hair and I was given an apology but no dryer. Breakfast was so-so. Pancake maker was broken. eggs were cold. Not worth the $ we paid to stay.
Stayed 1 night in Oct 2024

2/10 Terrible

JACOBET

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of distance from airport, would rather then stay downtown. No amenities nearby so drove far to Walmart and mall. Our delayed flight made us miss our first night. Front desk teller was VERY cold and unsympathetic. Would not barge and insisted we would not get refunded for the unused night. The hallway carpet is NASTY and not vaccumed. The room had food crumbs in drawers and dining chairs. We sanitized and wiped down bedding and surfaces. No soap is available, we were lucky to have packed our own. Breakfast was poor, none of the food that ran out within half hour was replenished. Weak coffee, no fruits. I was lucky to have brought my own sandwich. No microwave in the room so must go to the lobby to use the shared one. We left for the day to return to an uncleaned room at night. The front desk repeatedly hung up on us when we called.So we had to request towels, shampoo and lotion. We were told soap isn't provided but the man at the front desk insisted that a large bottle is attached to bathtub but that's not the case. He was rude and impatient. We got through the night and woke up with low expectations for breakfast. Again, we brought our own food from the day before. The lone staff was overwhelmed and couldn't replenish food fast enough and kept mentioning that people were just too any. At some point, another staff has to leave to go find milk. Recall that no amenities are around the hotel. My refund is still a pending case. NEVER AGAIN! Please save your money.
Stayed 3 nights in Oct 2024

2/10 Terrible

Sarah

Travelled with partner
Disliked: Amenities, property conditions & facilities
I only booked that room for the jetted tub in the room and it didn't have any cold water. The faucet was broken. Huge disappointment. We didn't stay
Stayed 1 night in Oct 2024