4/10 Poor
LaKeisha
Travelled with partner
20 Jan 2025
Disliked: Staff & service, amenities
Good day. When calling the property to arrange the airport shuttle (as advertised). I was informed that the shuttle was not available. To my fault I assumed it wasn't available due to the late hour of or check in. My family then requested a rideshare. Upon arrival to the hotel the disposition in which we were greeted was poor. I requested the business card of their GM Mr. Patel to state my dissatisfaction. I posed my question again for the morning airport shuttle. We were informed that the driver was on vacation and no shuttle will be provided. I was truly disappointed that staffing was not restructured in the absence of a team member. Would I stay or recommend this property ... sadly to say not.
Sincerely,
Lakeisha Beach
LaKeisha
Stayed 1 night in Jan 2025