The place itself was fine, no problem. However we had to wait for 2 hours in the cold, because it was not in the location stated on the Hotels.Com booking, and nobody at Hotels.com could put me in touch with the right person. After that, a random man text me the address of the hotel, a completely different address to the one stated, and a 15 minute walk from where I wanted to be staying. I find it completely unacceptable, and even more so that nothing has been done about it.