Sonesta Concepción -Talcahuano is a nice hotel in a good location, near Carriel Sur Airport, close to a large shopping center and with easy access to main roads to the cities of Concepción, Talcahuano and San Pedro de la Paz. It is also next to a gambling casino.
In my opinion, based on events that took place in the early morning hours on the floor I was staying, security and control of access to the room floors is an important aspect that needs improvement. Additionally, details related to room cleaning and maintenance need attention from hotel staff. I had the opportunity to discuss these issues and my experiences with the hotel’s Quality Assurance Manager, who agreed with my appreciation. I believe the issues will be attended to, and necessary improvements will be implemented.