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Crowne Plaza Chester, an IHG Hotel

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Chester, an IHG Hotel

Designer store
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Exterior
Breakfast, lunch, dinner served; British cuisine
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Bar
  • Parking available
  • Gym

Explore the area

Map
Trinity Street, Chester, England, CH1 2BD
  • Chester Town Hall
    ‪2 min walk‬
  • The Rows of Chester
    ‪2 min walk‬
  • Chester Cathedral
    ‪5 min walk‬
  • Chester (CEG-Hawarden)
    ‪32 min drive‬

Room options

View all photos for Premium Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed (Super King)

7.0 out of 10
Good
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Multiple Beds

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Premium Room, 1 King Bed, View (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, View (Super King)

8.8 out of 10
Excellent
(11 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom (Super King)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(16 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Premium Room, 1 Queen Bed, View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed, View

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(21 reviews)
  • 20.4 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(16 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

8.8 out of 10
Excellent
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Super King)

Standard Room, 1 King Bed (Super King)

Standard Room, 1 King Bed (Super King)

8.2 out of 10
Very good
(16 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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Breakfast included
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4.4 out of 5, Excellent, (1772)
The price is AU$159
for 1 room
includes taxes & fees
2 Feb - 3 Feb
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About the area

Chester

Crowne Plaza Chester, an IHG Hotel is centrally located in Chester, a 5-minute walk from Chester Cathedral and 6 minutes by foot from Chester Racecourse. .This eco-certified hotel is 0.4 mi (0.7 km) from Grosvenor Museum and 0.7 mi (1.1 km) from Roman Amphitheatre.

What's nearby

  • Chester Cathedral - 5 min walk
  • Chester City Walls - 5 min walk
  • Chester Racecourse - 6 min walk
  • River Dee - 15 min walk
  • Chester Zoo - 6 min drive

Getting around

  • Chester Station - 16 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Beer Heroes Chester - ‬3 min walk
  • ‪Watergates Wine Bar - ‬4 min walk
  • ‪The Shropshire Arms - ‬3 min walk
  • ‪Custom House Inn - ‬2 min walk
  • ‪The Flower Cup - ‬3 min walk

About this property

Crowne Plaza Chester, an IHG Hotel

Eco-certified hotel with a full-service spa and a health club
Crowne Plaza Chester, an IHG Hotel offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 160 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a spa tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy British cuisine at Stables Bar & Grill, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. English breakfasts are served on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Chester? This hotel has 10269 square feet (954 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Stables Bar & Grill - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 17 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • English breakfast available for a fee weekends 7:00 AM–10:30 AM: GBP 16.95 for adults and GBP 9.95 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Stables Bar & Grill

Things to do

  • Bike parking
  • Bike storage
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (10269 square feet of space)
  • Meeting rooms - 11

Outdoors

  • Pool sunloungers

Spa

  • 3 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Handrails in stairwells
  • In-room accessibility
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchair-width doorways

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
  • Self parking fee: GBP 17 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:30 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester, An Ihg
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester, an IHG Hotel Hotel
Crowne Plaza Chester, an IHG Hotel Chester
Crowne Plaza Chester, an IHG Hotel Hotel Chester

Crowne Plaza Chester, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1002 reviews" "
Rating 8 - Good. 321 out of 1002 reviews" "
Rating 6 - Okay. 76 out of 1002 reviews" "
Rating 4 - Poor. 33 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay in Chester. Great service from friendly staff 😊
Stayed 1 night in Oct 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but not a quiet room
Only reason marked down, we found the hotel rooms to be quite noisy compared with other locations.We had a snorer next door and kept one of us awake!
Stayed 2 nights in Oct 2024

8/10 Good

Joanne

Liked: Staff & service
The best part of this property are the employees that make it run. I’d like to give a shout out to the kitchen staff. Especially Maria the cook, and William and Tayanne. They went above and beyond to make my stay comfortable and they made us feel welcomed to the Chester community.
Stayed 4 nights in Oct 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cupboard door furniture was in poor repair - the handle just falls of as it is not securely fixed to the door. Like all hotels there are not enough hangers in the closet. I know I could ask for more, but I should not have to do this. Otherwise, I'm totally happy with the facilities and condition.
Stayed 1 night in Oct 2024

10/10 Excellent

Mrs j Rowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Stayed there following Chester marathon. Room was nice with a bath. Loads of nice touches lots of charging points in room and usb chargers. Plenty of tea coffee biscuits and bottles of water. Best thing was the staff who were all very good especially in the restaurant for dinner and a breakfast
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa, Rossendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable and convenient hotel with good food & service.
Stayed 1 night in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

LEE

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Generally good but the dining hall looked messy due to large number of uncleared breakfast tables. Simple to address. Hotel car parking could do with signage on main road to help people find it. I would stay again.
Stayed 2 nights in Sep 2024

8/10 Good

mark

Liked: Staff & service, amenities
Stayed 1 night in Sep 2024

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to theatre
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated within easy walking distance of city centre shops, the cathedral and Chester racecourse. All the hotel staff were very welcoming, helpful and friendly. The bedroom had everything required including coffee and tea making facilities. The restaurant offered a good breakfast and a good selection of meals for dinner. We also enjoyed a bit of time in the swimming pool. Excellent.
Stayed 5 nights in Sep 2024

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, comfortable and spacious. The staff were amiable and the breakfast was very good. Very pleasant, calm atmosphere throughout the hotel. The only negative was there was some road noise, but this was due to the fabric and design of the building.
Stayed 1 night in Sep 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lovely friendly staff, beautiful hotel, great spa facilities. We had an amazing time and would like to revisit. Thank you
Stayed 1 night in Sep 2024

10/10 Excellent

Mrs Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Julie

Stayed 1 night in Sep 2024

10/10 Excellent

vaughan

Liked: Amenities
Stayed 1 night in Sep 2024

6/10 Okay

Helen

Stayed 2 nights in Aug 2024

8/10 Good

Rollon

Business traveller
Liked: Staff & service, room comfort
Good location, but a bit dated.
Nice location, now with plenty on offer from the New Indoor Chester Market on the door step. Advice to use the council car park under the hotel, a lot cheaper than the one provided that is almost full every night.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jamie

Stayed 4 nights in Aug 2024

10/10 Excellent

Liberata, Plantation

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The convenience to everywhere in the centre. Breakfast was delicious. Parking was great.
Stayed 2 nights in Aug 2024

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel in centre of Chester. Main attraction is the swimming pool which is very nice. The kids had fun for hours. Main drawback is inadequate parking so very stressful if you arrive when it's full and have to hang around waiting for someone to leave. Has electric car charging points but some people park in these spots out of desperation and it isn't monitored. Chris on reception was amazing, so friendly and helpful. All the staff were friendly, even the cleaners. The restaurant has a very nice breakfast buffet with a good range on offer but nothing for vegans. Michael went the extra mile and got the kitchen to make something suitable. The chef Joe used my own pancake recipe to make me vegan pancakes. So appreciate the extra effort from both these members of staff. Dinner service was very disorganised - so waited too long for our order to be taken and then for dessert to be ordered and finally for the table to be cleared and eventually had to go to the desk to ask for the bill a second time. Again nothing for vegans and no flexibility to make things fresh without cheese, etc. But appreciated the flowers on the tables and friendliness of staff. The food was very good.
Stayed 2 nights in Aug 2024