10/10 Excellent
Julie
Travelled with family
25 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of Old Hall is excellent and this needs to be factored into the price you pay compared to other nearby hotels and the quality of them.
Breakfast is fresh and tasty with enough variety and this is included in the price, which many aren't.
This hotel offers comfort, my bed was fine, room was spacious. Floor are unlevel, of course they are, it is an old hotel, it has character reminiscent of days past, yes it's worn and needs renovation but to upgrade to meet everybody's needs would surely involve significant cost which would then place it at similar pricing to Ensana, making it then inaccessible to many, including me -if you want modern, high tech and clinical don't book this, but comfort, convenience and character for me means a lot. Short staffing may have been an issue when I stayed but unfortunately everywhere you go it's the same or this reflects in price I'm finding, and it's a sign of the times sadly, times are tough and we all need to be a little kinder and tolerant where it allows us to be, obviously I'm not suggesting complaints shouldn't be raised and addressed where relevant. I found the staff who I encountered warm and welcoming and therefore I am booking again for the new year as you cannot get a better location for the Opera House.
Julie
Stayed 1 night in Aug 2024
