2/10 Terrible
Joseph
Travelled with group
27 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WARNING!!! BED BUGS AND ROACHES!!! DO NOT BOOK!! STAY AS FAR AWAY FROM HERE AS POSSIBLE!!! I booked a hotel here for the night as I was driving back to Cleveland from Houston and needed to rest for the night. Literally as soon as we walked into the room we saw a roach scurry under the bed, we turned the light on and found there was also one on the bed pillow, one on the bedsheet and one on the table. I pulled out my cellphone and shined the light around the room and discovered several shiny little bed bugs in multiple places. As soon as we saw that we immediately ran out of the room. The lady at the counter said that as we booked through expedia, we would have to go through them for the refund, so I called them and was told their process was to reach out to management, and that it was up to them for approval. The lady was incredibly apologetic and assured me that the boss would review and approve my refund the next day. 3 days later when I returned to Cleveland I called to ask why I had not yet received my refund and reached the same lady I spoke to at the counter, her entire attitude was totally different and she rudely told me that i will most likely not get a refund. I asked to speak to management and was told they were gone for the next 45 days. The lady then said she was done speaking to me and hung up on me. Please do not make the same mistake we did and book a hotel here, you will leave with a huge problem that will potentially cost you all your furniture and clothes!!
Joseph
Stayed 1 night in Nov 2024