4/10 Poor
Daniel P.
15 Jan 2025
Too many issues
Stay didn’t start off on the right foot. Had trouble getting into the unit upon arrival because door lock code provided didn’t work. Internet and tv was also not working. After investigating on the first night property manager found out the router/modem needed to be replaced. New router was installed the following afternoon. The upstairs shower was clogged and didn’t drain properly. Property owner did show up the following day to clear it out. The main floor bed mattress was so worn out that when an adult or child slept on it, it was like sleeping on a hammock with the amount of sag it had in the middle. We had to use this bed like this throughout the whole stay. Lastly the ac unit (located above the main entrance door) drops condensation water pretty frequently so it’s difficult to walk through the front door without getting wet.The booking process was smooth and the property management portal was easy to use but the unit was not ready for our stay and it’s disappointing because this was a family getaway and a special birthday celebration as well. The frustrating part was too much time was spent interacting with the property managers to get stuff fixed. I also don't believe this stuff just happened during our stay. These are issues that were most likely already present and just overlooked.
Daniel P.
Stayed 4 nights in Jul 2024