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Everything was good

We had a wonderful stay at Lalits Great Easter, Koĺkata. Smiling welcome at each and every step STAFF GOING OUT F THE WAY to please and keep us happy

Excellent location. We stayed there during Durga puja time so that we can walk to diff pandal in the vicinity. It is also at the heart of Gariahat area so you can walk to many shopping area. Hotel room was little smaller compared to other Hyatt hotel and if you have car, parking will be little difficult. But you can get all other types of transport (taxi, auto etc) very easily. The room was clean and stuff were courteous. Breakfast was ok, did not do lunch/dinner this time as we roamed around.

It was a good experience, quite a lovely room and they gave us a complimentary lounge with few drinks and snacks on the house for 2 hours

Excellent

This was my 2nd time staying at ITC Sonar. My experience met my expectation. I try to be a low maintenance guest, however the hotel staff were always trying to ensure that my stay was comfortable. Housekeeping, room service, reception, laundry services, guest relations, checkin staff, security, gym staff, restaurant staff and managers were always doing their best to ensure that guests do not have a reason to complain about. The breakfast buffet had plenty of options. The restaurant staff were polite, respectful and tried to offer the best possible service. Gym was well equipped, clean and spacious. Laundry service was quick and effortless. Room service and reception staff were prompt and professional. The security staff were well trained and were capable of doing their job flawlessly. The front desk was knowledgeable and eager to help. Guest relation staff members were professional. The room was very comfortable and quiet. The bed, linens and furniture were perfect. Elevator worked swiftly. The property was squeaky clean and well decorated for the festive season This is one of my favourite hotels in Kolkata now. This time, I stayed for 10 days and it was a joyful experience. Thank you.