Imagine you book a 4 star hotel as it looks so nicely designed, you think of a quiet place, having a dunk in whirl pool after a long day of driving, then a drink on the balcony and later a nice dinner in the restaurant on side. And then you don’t get anything, except the design. Bathroom floors are extremely slippery though.
When you arrive we had to schlepp our luggage up steep stairs but discovered right after a steep ramp. Check in in was nice BUT the room second floor, center of building, has an humming, vibrating, kitchen exhaust above. The vibrations and slight food smell was not for us. The second and only other choice was room no 008 on first floor (parterre) between restaurant and rest rooms above the courtyard with restaurant seating. It was a mistake taking that room. The restaurant Prime had a Party that night with extremely loud DJ music. That meant we were not allowed to be in the restaurant, so no dinner. Drinks on balcony (paid extra) was not an option because of the noise (Over 8.5dp as per Apple Watch in restaurant). In our soundproof room we still could here the bass, the noises on the hallway, the phone ringing at the reception, yelling of customers and the hand dryers of the bathrooms that sounded like drilling in the wall. We really were suffering. At midnight everything was over. Hotel Management seems to not care at all and didn’t offer a price reduction btw. Nobody informed us about closure, party noise before. Breakfast was not 4star. Never again!