Skip to main content
Beginning of main content
lastminute.com.au Verified Reviews
Room type Options Nightly price Book
Standard Room, City View
32 square metres
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Other room types
Standard Room, Garden View
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price

Get an overview of this hotel
Hotel in Pisté with a full-service spa and a steam room

Popular property highlights

Free WiFi
Smoke-free property
24-hour front desk

Located in Pisté, HOTEL PUERTA CHICHEN is in a national park, within a 5-minute drive of Ball Courts and Pre-Hispanic City of Chichen-Itza. This spa hotel is 1.6 mi (2.5 km) from Court of the Thousand Columns and 3.1 mi (5 km) from Cenote Sagrado.

Make yourself at home in one of the 48 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Bathrooms with showers are provided. Conveniences include ceiling fans and irons/ironing boards, and housekeeping is provided daily.

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including an outdoor pool and a steam room. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.

You can enjoy a meal at the restaurant serving the guests of HOTEL PUERTA CHICHEN, or stop in at the snack bar/deli. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Featured amenities include a 24-hour front desk, luggage storage, and coffee/tea in a common area.

Languages spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Total number of rooms - 48
  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Garden
  • Spa services on site
  • 24-hour front desk
  • Full-service spa
  • Steam room
  • Smoke-free property
  • Tours/ticket assistance
  • Free WiFi
  • Number of restaurants - 1
  • Number of meeting rooms - 1
  • Free reception
  • Number of outdoor pools - 1
  • Snack bar/deli
  • Number of bars/lounges - 1
  • Luggage storage
  • Pool sunloungers
  • Free parking nearby
  • Banquet hall
  • Distance from property (ft) 10
  • Distance from property (metres) 3
  • Wheelchair accessible: No

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in some public areas: Free WiFi

Languages spoken

  • English
  • French
  • Spanish

Parking

Free parking nearby

Room Amenities

HOTEL PUERTA CHICHEN offers 48 air-conditioned accommodations with irons/ironing boards and ceiling fans. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Daily housekeeping
  • Iron/ironing board
  • Ceiling fan
  • Premium bedding
  • Soundproofed rooms
  • Shower only
  • Cable TV service
  • Flat-panel TV
  • TV size 39
  • TV size (measurement) inch
  • Towels provided
  • Linens provided
  • Number of beds 2
  • Soap
  • Shampoo
  • Toilet paper
  • Laptop-friendly workspace
  • Travel cot

Where to Eat

A complimentary manager's reception is offered each day.

HOTEL PUERTA CHICHEN has a restaurant on site.

Nearby Things to do

  • Ecotours on site

Spa Services

  • Couples treatment rooms
  • Massages

Accessibility

  • Well-lit path to entrance

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at anytime

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No lifts

Service animals not allowed

Debit cards

Staffed front desk

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is not available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

gap period enforced between guest stays 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation is not required for facilities on site

Mobile key entry is not available

Food service has been amended for enhanced safety

Property follows sanitisation practices of COVID-19 Guidelines (WHO)

Property does not offer on-site COVID-19 testing

Property does not require health documentation at check-in

Fees

Optional extras

  • Fee for full breakfast: approximately MXN 10 for adults and MXN 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • HOTEL PUERTA CHICHEN Hotel
  • HOTEL PUERTA CHICHEN Tinum
  • HOTEL PUERTA CHICHEN Hotel Tinum

We should mention

Pool access available from 8:00 AM to 10:00 PM.

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

No pets and no service animals are allowed at this property.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Sorry, we seem to have had an issue loading our review content. Try again?