6/10 Okay
Midhun
Business traveller
3 Jan 2025
Liked: Cleanliness
Disliked: Staff & service
Visit was overall decent at Taj Tirupathi. However, I am disappointed with the Staff and service provided. I had requested a change in reservation after check in (requesting early check out). A manager on property advised me to reach out to third party website and asked them to share an email to Taj reservations requesting the change. I was clearly told that this email is required prior to approval of the change. I have reached out to Expedia a few times and emails were shared with the hotel. >36 hrs before my early checkout. Hotel team denied receiving emails until the night before. I did not have clarity on my request until the morning of checkout during when I called reservation team despite multiple calls. Reservations team told me that my request was approved and that within 10 mins I can check out and I will not be charged for early check out. Interestingly, when I requested check out, I was told that my request was not approved by another manager "per rules and policies". There has been significant discrepancy in the communication within the managerial staff. If I was told appropriate information at my initial request, I would not have wasted additional time on my business trip.
Midhun
Stayed 4 nights in Dec 2024