All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
La caja fuerte no servía, llame a recepción para que enviara a mantenimiento y me ignoró. Por lo demás bien, pero sin apoyo por parte del personal de recepción.
María Isabel Toledo
Stayed 2 nights in Aug 2023
4/10 Poor
Juan
24 Dec 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The good: Staff helpful, fast and convenient check in, very clean areas everywhere
The very bad: no remote for heater or tv available until I requested it, terrible Bed, lot of noise (renovations taking place since very early in the morning), terrible lighting, very dark room and bathroom.
When I checked out a day earlier no question was asked by receptionist
Would not stay here again
La entrada no es visible, no hay señalamientos, no hay iluminación, no hay personal recibiendo a los huéspedes. Los interiores están pobremente señalizados y prácticamente no hay luz en los pasillos. El baño está en malas condiciones. Las toallas están viejas, rotas y percudidas. No había agua caliente ni por la noche ni por la mañana. Muy mala experiencia en este hotel. En la zona hay por lo menos otros 5 ó 6 hoteles de precio similar, que con seguridad probaría antes de regresar a este establecimiento.
Rooms have air conditioning. Pool is open, relatively clean, ~4 feet at the deepest. Entrance a little difficult to find easily missed. Quiet, not crowded. A good stay.
It was a good rate and the room was clean. Fast check in and out experience. The pool and games area were superb but the gym was in really poor shape. The restaurant lacked food options.
Diego
Stayed 4 nights in Oct 2020
6/10 Okay
John
6 Jan 2020
Liked: Cleanliness, staff & service, room comfort
The hotel is under remodeling and it wasn't advertised when I reserve.
Noisy, and the swimming pool was not available for a couple of days
John
Stayed 8 nights in Dec 2019
8/10 Good
james
Travelled with family
18 Dec 2019
Liked: Cleanliness, staff & service, room comfort
james
Stayed 1 night in Dec 2019
4/10 Poor
Verified traveller
9 Dec 2019
Verified traveller
Stayed 2 nights in Dec 2019
6/10 Okay
Verified traveller
Travelled with family and small children
9 Dec 2019
Liked: Cleanliness, staff & service
The propriety was under construction , missing coffee maker or iron
The hotel grounds are beautiful with indoor manicured gardens, sculptures and beautiful decors and space. My room was an executive suit and was ok, but could take an update. Overall was clean, practical and comfortable.
Very clean, pretty comfortable. There is a Hacienda feel to this place. The staff were all very helpful and friendly. The front desk even helped us to find a reputable Taxi driver for our trip back to the Mexico City airport.