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Lovely place. The baths were one of the best we have experienced in Japan. The food experience was fantastic. The staff very nice and helpful. They have staff that can communicate in English which can be a struggle outside of big cities in Japan. Highly recommended it

The hotel is huge but empty. The other hotels in the lake are all shut down. Our hotel was the only place to eat. At the small place open for dinner there was only ONE lady trying to do everything all by herself!!! We had to wait a long time to be served. She took orders, cooked & served the customers & didn’t have time to bus the tables. The breakfast was included with our room & it was okay. The waterfall was impressive. The onsen is huge but empty. I was the only one in there.

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Hostel was not at the location provided in listing but 1.1 km away from the lake. Self-check in was fin but hostel was run down with many lights not working, cobwebs in hallways. Rooms were booked with private bathrooms but there was no private bathrooms. Bathrooms were communal and there was no shower just sinks with buckets. Sheets were clean but rooms had broken a/c, smelled of fumigation but there were still bugs, broken drawers and lights. It was the worst hostel I have stayed in. We booked three rooms across two reservations and one rooms was so bad that two people ended up sleeping in one room. Said there was free breakfast but it was only toast and coffee/tea. Do not recommend!