When you stay at Cielo Maya Beach Tulum in Tulum, you'll be on the waterfront, just steps from Soliman Bay and 12 minutes by foot from Tulum National Park. .This beach hotel is 6.2 mi (10 km) from Xel-Há Park and 6.4 mi (10.3 km) from Tulum Mayan Ruins.
What's nearby
Soliman Bay - 1 min walk - 0.0 km
Cenote Manatí - 1 min walk - 0.1 km
Xel-Há Park - 10 min drive - 10.0 km
Tulum Mayan Ruins - 13 min drive - 10.4 km
Playa Paraiso - 27 min drive - 16.1 km
Getting around
Tulum Intl. Airport (TQO) - 61 min drive
Restaurants
Zona Arqueológica de Tulum - 13 min drive
Mulut Jach Ki - 9 min drive
Templo Dios del Viento - 13 min drive
World Cafe - 7 min drive
La Fiesta Mexicana - 9 min drive
About this property
Cielo Maya Beach Tulum
On private beach with outdoor pool, near Soliman Bay
Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LED televisions come with premium satellite channels.
Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 18 air-conditioned rooms featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with onsite massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite to eat at the hotel's fine-dining restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
24-hour return airport shuttle (surcharge)
Area shuttle (surcharge)
Food and drink
Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
A bar/lounge
A coffee shop/cafe
A restaurant
Free daily manager's reception
Snack bar/deli
Things to do
Arcade/game room
Bicycle rentals
Boat tours
Children's pool
Kayaking
Outdoor pool
Playground
Snorkelling
TV in common areas
Family friendly
Arcade/game room
Children's pool
Free cot
Laundry facilities
Outdoor pool
Playground
Snack bar/deli
Conveniences
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Outdoors
Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
On the bay
Picnic area
Pool loungers
Rooftop terrace
Spa
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Sports massages
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
No lift
Well-lit path to entrance
Room amenities
Bedroom
Down comforter
Free cot
Premium bedding
Bathroom
Dressing gowns
Free toiletries
Hair dryer
Slippers
Towels provided
Entertainment
LED TV with premium satellite channels
Food and drink
Espresso maker
Free bottled water
Limited room service
Minibar
More
Air conditioning
Ceiling fan
Iron/ironing board on request
Laptop-compatible safe
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
Access methods
Front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property
Payment types
Important information
Optional extras
Airport shuttle fee: USD 140 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
We should mention
This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum
Cielo Maya Beach Tulum Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
反馈内容:
The hotel is excellent! However, the restaurant service is extremely slow, and the road leading to the hotel is the worst I have ever seen. These issues significantly detracted from an otherwise great experience. I hope improvements can be made in these areas.
Jiale
Stayed 1 night in Nov 2024
8/10 Good
Jocelyn
27 Dec 2024
Liked: Cleanliness, staff & service, amenities
Property is beautiful and right on private beach, it is some distance away from all the caos, you will need a taxi/ car if you want to explore, the hotel is on a rocky street but still safe. Room was beautiful, food was okay wish there were more options near hotel. Overall great stay, relaxing and attentive
Beautiful ocean view, clean. Unfortunately we didn’t have hot water for showers, reported 3 times never fixed. Also, I was asked for $4,000. Mx for incidental, no previous notice. I was told it’s in small print. 🙄
We got a great price and I quickly learnt that Tulum isn’t for the economically challenged. When the taxi turn into the road I was shocked by the massive holes created by the rain. Would should have been a 5min drive turned into 20mins. Obviously the hotel has no control over the weather, but communication could have avoided the surprise as well as being prepared for the nausea that came with the bumpy ride.
Our first morning was glorious with the sunrise over the beautiful beach.
Most of the staff were pleasant but the cleaning was merely a suggestion from their staff. They didn’t change the sheets, the bathroom wasn’t cleaned and the day before my departure, they didn’t even bother to put a pillowcase. Quite an executive decision! Maybe they knew something I didn’t. Overall I felt safe and the sound of the waves crashing into my sleep made it a decent stay.
I loved my time here. If you are looking for peace, you have found the right place. The road getting out there is tough…but that probably helps with it not being too crowded. Once your there: sound of the waves, friendly service, great breakfast, kayaks and snorkeling included, beach chairs with umbrellas in the sand, infinity pool overlooking the water, hammocks on the pier…watching the sunrise and sunset from a kayak in the water was my favorite moment. I came here to heal and being here helped soothe my heart.
The property was perfect for us! Right on a private beach and in a quiet area. The staff were extremely helpful and kind. The only downside was the food was a little mediocre. Everything else was perfect!
We enjoyed the stay at this hotel. Everything was quite good. The rooms were really good. The only negative point was the breakfast. Wich was quite poor.
El hotel es muy lindo pero muy mala atención por parte del personal, ni siquiera saludan . Muy mal mantenido y un desastre la limpieza. El mar tiene piedras .