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Hotel Milam, Michelin Key winner

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Milam, Michelin Key winner

Snack bar
Outdoor pool, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers
Grand Room
Grand Room
Grand Room | View from room

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Housekeeping
  • Laundry

Explore the area

Map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Hospital de Tulum
    3 min drive
  • Dos Aguas Park
    4 min drive
  • Cenote Cristal
    4 min drive
  • Tulum, Quintana Roo (TUY)
    17 min drive

Room options

View all photos for Grand Room

Grand Room

Grand Room

  • 59.96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

  • 95.22 sq m
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

Similar properties

Aerial view

Hotel Shibari Tulum - Restaurant & Cenote Club

Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (164)
The price is AU$664
for 1 night
includes taxes & fees
18 Dec - 19 Dec
Hotel Shibari Tulum - Restaurant & Cenote Club

About the area

Tulum

Located in Tulum (La Veleta), Hotel Milam, Michelin Key winner is within a 10-minute drive of Tulum National Park and Gran Cenote. .This spa hotel is 4 mi (6.5 km) from Tulum Beach and 4.1 mi (6.5 km) from Tulum Mayan Ruins.

What's nearby

  • Tulum National Park - 6 min drive
  • Gran Cenote - 8 min drive
  • Tulum Mayan Ruins - 11 min drive
  • Tulum Beach - 15 min drive
  • Playa Paraiso - 20 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Sukhothai - ‬3 min drive
  • ‪El Camello Jr - ‬3 min drive
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪Vaivén - ‬9 min walk
  • ‪La Consentida - ‬14 min walk

About this property

Hotel Milam, Michelin Key winner

Tulum hotel in La Veleta with a full-service spa and bars
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. The spa is equipped with a mud bath and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 36 air-conditioned rooms featuring private pools. Complimentary wireless internet access is available to keep you connected. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and bike parking. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Enjoy a satisfying meal at MILAM serving guests of Hotel Milam, Michelin Key winner. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:30 AM to noon for a fee.
Featured amenities include luggage storage and laundry facilities.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
MILAM - Onsite fine-dining restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking options include a garage
  • Beach shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–noon: MXN 1000-3000 per person
  • 1 restaurant
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar

Restaurants on site

  • MILAM

Things to do

  • Access to nearby outdoor pool
  • Bike rentals
  • Bike parking
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Private picnics

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities
  • Outdoor pool

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massage - deep-tissue
  • Massage - sports
  • Massage/treatment rooms
  • Mud bath
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Iron/ironing board
  • Private pool

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 1000 to 3000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 45 out of 51 reviews" "
Rating 8 - Good. 4 out of 51 reviews" "
Rating 6 - Okay. 0 out of 51 reviews" "
Rating 4 - Poor. 1 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rachive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was indeed a 10/10 experience. We enjoyed the food, the room, the spa, and so much more. Highly recommended, Eugene checked us in and took his time explaining everything. While Paola & Lucia, worked in the dinning area to be sure we had a pleasant experience.
Stayed 4 nights in Aug 2024

10/10 Excellent

Dave

Stayed 4 nights in Aug 2024

10/10 Excellent

Edibel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
love this place, was beautiful . me encanto el trato de los enpleados pero específicamente mas de eugenio lo ame me hiso mi vida facil en todo y me ayudo con todo lo que necesitaba ❤️.
Stayed 4 nights in Aug 2024

8/10 Good

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Collins

Liked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had the most wonderful experience at this resort location. From the very beginning of our booking to our departure, we were amazed with their professionalism and attention to detail. I was contacted prior to our arrival by the hotel concierge, Myra. She was excellent and she provided very valuable information about transportation from the hotel to suggestions of excursions and dining!! Everything was exceptionally gorgeous and relaxing!! The entire team was amazing!
Stayed 3 nights in Jul 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute paradise! Paula and Miguel with food services was impeccable. The beautiful beautiful Ara with front desk made my trip even more memorable happy to share in the culture and language. I will absolutely be returning soon.
Stayed 3 nights in Jul 2024

10/10 Excellent

Latoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Milam experience was everything I thought it would be. From the staff to the amazing chefs. The Milam Hotel is by far one of the best hotels I've stayed at. My partner and I had a fabulous time. Special s/o to Lucia and Eugene for helping make our experience amazing. S/o to the all of milam staff I appreciate you all ❤️ can't wait to visit again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July 2024
Loved the pool in the room. The service and staff were great!
Stayed 2 nights in Jul 2024

10/10 Excellent

Misha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este luagr es todo un sueño, la alberca es enorme. Y el servicio es de muy alta gama. Recomendado.
Stayed 1 night in Jul 2024

10/10 Excellent

Shontay

Stayed 1 night in Jun 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t wanna leave OMG breathtaking staff was amazing
Stayed 3 nights in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful!! Our room was incredible. The food was great! The attention was impeccable. Miguel and Paola were so attentive and made our stay enjoyable. We will be visiting this hotel again. Recommend 10/10!!
Stayed 2 nights in Jun 2024

10/10 Excellent

pritti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about hotel milam felt like a queen there ...the staff are awesome. Definitely going back.
Stayed 2 nights in Jun 2024

10/10 Excellent

forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Milam. From the moment we pulled up in our taxi to then seeing the property and then our room - our jaws dropped over and over again. It's a little far away from the hotel zone and downtown, but that's what we wanted. Peace and relaxation. And a special thank you to Ara and Eugene (the hotels concierge) - for being so kind and helping us with practically everything hah. They found us taxi's, offered recommendations and overall were so kind and considerate. Also - special shout out to Paolo from the restaurant and pool server. She was so kind, so lovely and made me never want to leave the pool. Overall I would highly recommend Milam!
Stayed 5 nights in May 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and unique property
Stayed 3 nights in May 2024

10/10 Excellent

Benaejah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Extremely tranquil and quiet. The perfect couples retreat. And don’t worry, if you want to step out to the night life/ beach parties, it’s just a 15 min cab ride, then back to Zen and relaxation. A must book! Perfect balance. Thank you Hotel Milam for the incredible hospitality and service. 5 stars!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Idil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exceptional setting, super helpful staff, beautiful shala. would definitely return.
Stayed 8 nights in Apr 2024

4/10 Poor

Salicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but pay attention
The hotel was beautiful. The issue was that the staff went into our safe when we left... They charged me $7 U.S. for a can of sprite. For 3 street tacos they charge nearly $30. It was very difficult for drivers to find the location. We were lost for nearly an hour on arrival they didn't answer the phone. After we arrived I explained to the woman at the the desk she said "you're here now.
Stayed 4 nights in Mar 2024

2/10 Terrible

Isis Angelica

Stayed 4 nights in Jan 2024

10/10 Excellent

DANIELLA LEON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING from the room we stayed in, to the restaurants we ate at was perfect. The staff are friendly and helpful, they will go above and beyond to make their guests comfortable and happy. You don’t even have to leave the property, they have everything you need. We will for sure come back to stay here, we absolutely love this hotel!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Milam is synonymous with luxury and sophistication. From the moment you enter the lobby, you are immersed in a well-balanced atmosphere of elegance and nature. The attention to detail is exceptional throughout the hotel. The rooms and suites are spacious, beautifully decorated and feature first-class amenities. The interior design of the hotel is a masterpiece, with touches of elegance and style in every corner. For me, this hotel stands out for its ability to anticipate guests' needs and offer personalized service. In short, Milam is an exceptional choice for those seeking an unforgettable experience in one of the most beautiful hotels in Tulum.

10/10 Excellent

Diego Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención de parte de Eugenio
Stayed 1 night in Aug 2024

10/10 Excellent

bladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente comida y atención
Stayed 1 night in May 2024