10/10 Excellent
Abhay
23 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a two night staycation. Flawless check-in process. The wheelchair I’d requested for my Mother was not only ready but one of the staff wheeled her to the lobby when we arrived. Vatsal at check-in was efficient and friendly, answering all my questions.
The room was in good, sanitary condition. Walls should be thicker. I could hear the next room. The balcony was nice, with real shrubbery and an artificial turf lawn. Smoking is allowed in balconies. Inside our room I could smell cigarette smoke from the next room’s balcony.
The gym and pool looked good, but I did not use them.
In-room Dining service was prompt. The staff who delivered tea to the room were efficient. One refused a tip, pointing out that service charges were part of the bill.
Used the hotel’s Zing restaurant for breakfast and dinner. Their wait staff was unbelievably attentive and caring, treating my 91 year old Mother with respect, bringing her food from the buffet and ensuring her comfort. Gaurav, in particular. Others were Manish and Shubham. Roshni was the caring hostess. Chef Santu frequently came to inquire about food quality. Like the service, the food was delicious with diverse cuisines. The ambience was top-notch. Kudos to the chefs and F&B Manager, Harish! I have lived in similar star hotels in the Americas and Europe, but have not seen this level of service. I cannot recommend the property enough!
Abhay
Stayed 2 nights in Jan 2025