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Allegro Palma Real - All Inclusive

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Allegro Palma Real - All Inclusive

Boating
Beach nearby, snorkelling, beach volleyball, beach bar
Bathtub, free toiletries, hair dryer, towels
View from room
Terrace/patio

Reviews

5.4 out of 10

Popular amenities

  • Parking available
  • Pool
  • Gym
  • Bar
  • All-inclusive
  • 24/7 front desk

Explore the area

Map
Calle 1era 64, Varadero, Matanzas, 42200
  • Josone Park
    4 min walk
  • Varadero Beach
    13 min walk
  • Todo En Uno
    14 min walk
  • Varadero (VRA-Juan Gualberto Gomez)
    29 min drive

Room options

View all photos for Superior Room

In-room safe, desk, blackout curtains, WiFi

Superior Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room (2+1)

In-room safe, desk, blackout curtains, WiFi

Superior Room (2+1)

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room, Sea View

In-room safe, desk, blackout curtains, WiFi

Superior Room, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room, Sea View (2+1)

In-room safe, desk, blackout curtains, WiFi

Superior Room, Sea View (2+1)

  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room, Sea View (3ad)

In-room safe, desk, blackout curtains, WiFi

Superior Room, Sea View (3ad)

  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room (3ad)

In-room safe, desk, blackout curtains, WiFi

Superior Room (3ad)

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Single Room

In-room safe, desk, blackout curtains, WiFi

Superior Single Room

  • 32 sq m
  • City view
  • Sleeps 1
  • 1 King Bed

View all photos for Superior Single Room, Sea View

In-room safe, desk, blackout curtains, WiFi

Superior Single Room, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 1
  • 1 King Bed

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includes taxes & fees
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Allegro Palma Real - All Inclusive Reviews

Reviews

5.4
Rating 10 - Excellent. 12 out of 129 reviews" "
Rating 8 - Good. 24 out of 129 reviews" "
Rating 6 - Okay. 33 out of 129 reviews" "
Rating 4 - Poor. 23 out of 129 reviews" "
Rating 2 - Terrible. 37 out of 129 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

4/10 Poor

tania l

Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
This hotel treated me badly, since the conditions are terrible, they charged me for the expensive services, we only went to sleep, the bathroom did not discharge, the water for cold baths not hot, mosquitoes, genes and spiders inside the room and little security on the balcony doors and around a lot of dust and dirt were in other buildings
Stayed 16 nights in Mar 2020

6/10 Okay

Edwin dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Grace, Montreal

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is ok, if you have no choice. The frontdesk is funny because I tried to borrow the telephone and she said “you have to pay me” and she asked for 25 cents. Our beach towel were left in the room during our check out, because it’s big and damp, without realizing that we have to bring back to front desk. They don’t believe we left in our room so I go back to our room to get those towels. We’ll, I know this is not 5 star but still the hotel need updates, exercise cleanliness and etiquette to the guests.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Price
The hotel is not on the beach. It has beach acess. Not bad for the price
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall we spent 17 days in Cuba, 13 of them we stayed in local “casa particularis”’s and 4 in this wonderful hotel in Varadero. Just to start with - it was a truly wonderful real Cuba experience, everything you could read in the blogs and webpages about Cuba - that happened in this hotel! To start with - check in to our hotel room lasted 1,5 hours! Waiting in line with understaffed hotel reception. Secondly, we did not have hot water for two days, in third day a splash on warm water came from the shower! Super! Third, the lines, oh the lines everywhere... hotel supposed to have 5 bars. One of them was working. The others... maybe 2-4 hours a day, and they were missing most of the drinks, ice etc. Only one main lobby bar was working... well... once the barman was so drunk he couldn’t get what or where is is, took him 25 minutes to screw a screwdriver... True Cuban experience... Love it! At dinner time there were 3 drink options available - beer, coke, sprite-like-drink... oh, at first there was some rosé wine (vintage of 2000) as well... :) In the rooms - there were no electric bulbs. We became friends with Mr. Vladimir. He had spent a week in this hotel with no electricity in his room. Just a TV light. What a wonderful romantic light he had in his room. Authenticity to Cuba in this hotel is so remarkable! Amazing!
Stayed 4 nights in Feb 2020

4/10 Poor

Peter, Winchester, UK

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
After 6pm there is only one bar with one person making drinks, the hotel is 90% Russians so every night that bar was taken over by terrible music and obviously rude people. Facilities aren’t great, most of the tiles in and around the pool were broken, rooms were basic back in the 60’s and still the same today, in need of serious decorating and updating. I have a strong understanding of the catering industry and could smell the worst place for me was the buffet room, the smell in there put me off my food before I began. Would not recommend I’m afraid.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

John, Ireland

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is not of good standard or value for money.. Room was extremely damp and strong smell of mould. Food was absolutely awfull. Room was not cleaned daily.. Tables were not cleaned in restaurant. Lack of cutlery etc. Would not recommend. Only good thing was it was close to the beach.
Stayed 3 nights in Jan 2020

8/10 Good

Bahar

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very good and clean hotel
Stayed 3 nights in Dec 2019

6/10 Okay

Frank

Travelled with family
Disliked: Staff & service
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Yosbel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience I have had in my life . Terrible service and building in general .
Stayed 2 nights in Nov 2019

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, room comfort
Great for a one night stay.
I did not do the whole all inclusive package. So I only stayed there for one night. It was very cheap and it did the trick. Would I go there for one week ? NO. Room was basic, I had hot water. Buffet wasn’t good but that’s to be expected in Cuba. I did think that the food was below “Cuban Food Standards”. One pool wasn’t working (no water in it) and the pool bar isn’t open because it’s in the non-working pool. Service was great though.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed. The room was dirty, in the bathroom I found poopoo on the wall. I spoke at the reception and they changed my room. Very dirty place, and buffet was terrible, was dirty and the smell inside was disgusting. I don’t recommend at all this hotel. For the amount of money I paid I expected to be better. Don’t go there .
Stayed 4 nights in Aug 2019

4/10 Poor

Vacation

Travelled with family
Disliked: Cleanliness, staff & service
Segunda estancia en el hotel, y no ha mejorado, al contrario, la experiencia fue en esta ocasión más desalentadora. Poco personal y no muy amable. La discoteca Havana Club ya no esta incluida con la estancia en el hotel. Restaurantes u habitaciones con olor poco agradable y sin suficiente ventilación. A/A de habitaciones deficientes. WiFi disponible solo en recepción.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel and service I have ever experienced in my entire life , we are so disappointed , we are never going here again , broken furniture, dirty utensils, when we asked for water they don’t have cups, terrible customer service, spend a lot of money, this place is complete hole. Please do not stay at this hotel. El peor hotel donde me he quedado y donde se puedan quedar, demasiado caro para no cumplir con las expectativas de los clientes, restaurante sucio, hotel sucio, no te cambian las sábanas ni las toallas, tienes que estar detrás de ellos para que te hagan el servicio de habitación y cuando lo hacen es con mala actitud, cuando pides un vaso con agua o un jugo para tomar te dicen que no tienen vaso y te tratan como si no fueras nadie, quizás cuando lean este review dirán que estoy exagerando pero esta ha sido la peor experiencia de mi vida y muchísimo dinero que invertí. Fui a pasar unas vacaciones con toda la familia y lo que hicimos fue disgustarnos por lo pésimo de ese hotel en todos los aspectos, no se guíen por las fotos tampoco porque nada es cierto los review en los que han dado 5 estrellas eso es falso, los dieron las mismas personas del hotel quizás pero es una mentira.
Stayed 6 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019

2/10 Terrible

Rafael, Carteret NJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good
Hotel is not good...deficient customer services
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
It was close to the beach. Had to reuse the cups at a resort which is something I was not use to. I thought there would be more drink selections. Our rooms smelled like mold and the AC was off.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelocity needs to sever its business relationship with this hotel immediately, they are putting their customers well being on jeopardy by selling this property to their clients, and all for a buck. I work in hotels myself and have never experienced the level of disgust.
Stayed 5 nights in Jun 2019