Hyatt vacation club is in a beautiful location but a bit out of the way from the main PR attractions, if you plan on staying here a car would definitely be necessary if you want to really see and experience Puerto Rico.
First, our main issue upon check-in was that the hotel was completely unwilling to make a room change/ accommodation for our family. When we booked, we selected a studio unaware of how small it would be for our family of (4) Right upon check-in, after seeing the studio size, we immediately asked for an upgrade to a larger one bedroom so we would have more space and be more comfortable for the duration of our visit, willing to pay an upgrade charge. The ONLY option the hotel management gave us was to forfeit the money we paid for our entire stay and pay for a completely new reservation and room. They weren’t willing to help/ work with us in any way at all to make a change. This was our first impression.
The studio we were in would only be suitable for only two individuals to stay comfortably although it can sleep 4. It definitely wasn’t comfortable for the four of us.
Our room had an ant problem & the room keys stopped working almost every day we were there which caused a severe inconvenience having to go back down to the lobby each time to get new key cards made.
Aside from that, things were ok. Cute property, lots of great staff and visitors we met, decent restaurant.
Best part of our vacation here was the beautiful beach and views!!