Nicola was extremely helpful and friendly. The room was nice, and roomy. The facilities were great with a 24hr coffee and hot chocolate machine. The breakfast had some really nice elements including very fresh fruit, yoghurt, bread, cheese, and cakes. Unfortunately, the towels were smelly and had hairs and stains on them, even the new/different ones we requested. I would recommend the hotel get all new towels. Overall still a great place to stay!