Check-in is always a disaster. I’ve let at least seven people into the building because it’s 35° outside, and they’re not able to retrieve any code. You have to talk to a WhatsApp team and every time you send a message, you get a different customer service rep, who tells you something different, except that it’s usually in some form of “no” answer.
I like the location and the actual room. AC works well. TV has very few channels and none of them broadcast the Euro Cup. The cafe around the corner has them though. The bed as hard as a rock. It’s better if you are one person so that you can use one comforter and fold it up as a camping pad, and then still have the other as a blanket.
Pillows in my room smelled worse than a wet dog when I arrived, so I asked for new pillows and they said OK, and then they said it won’t be arriving until after my second night. So I spent about an hour the phone with Hotels.com and on WhatsApp to negotiate this. It took a very long time, but I eventually got new pillows about 24 hours later. If you get the customer service people named Alicia, or Virginia, just know that they’re there to tell you “no,” and make sure that you’re not expecting anything from them.
In addition, there is no room cleaning for seven days. Compared to the competitors, this is a very long stretch. So unless you are very neat and tidy and always throw your rubbish in a public bin on the street, rather than in your own kitchen, your place will get bad quickly.