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SureStay Hotel by Best Western Vientiane

3.5 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for SureStay Hotel by Best Western Vientiane

Bar (on property)
Lobby sitting area
Lobby sitting area
Lobby sitting area
Lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
101 Chao Anou Road, Vientiane, 85621
  • Xieng Khuan
    ‪3 min walk‬
  • Mekong Riverside Park
    ‪6 min walk‬
  • Ban Anou Night Market
    ‪8 min walk‬
  • Vientiane (VTE-Wattay Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, City View

Superior Room, 2 Single Beds, Non Smoking, City View

Superior Room, 2 Single Beds, Non Smoking, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Balcony, River View

Suite, 1 King Bed, Balcony, River View

Suite, 1 King Bed, Balcony, River View

  • 51 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Minibar, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking, City View

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Balcony, River View

Minibar, desk, free WiFi

Executive Room, 1 King Bed, Balcony, River View

  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Riverside Hotel

Breakfast included
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (176)
The price is AU$103
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Riverside Hotel

About the area

Vientiane

With a stay at SureStay Hotel by Best Western Vientiane in Vientiane (Chinatown), you'll be a 3-minute walk from Xieng Khuan and 6 minutes by foot from Mekong Riverside Park. .This hotel is 11.9 mi (19.1 km) from Thai-Laos Friendship Bridge and 0.4 mi (0.6 km) from Lao National History Museum.

What's nearby

  • Mekong Riverside Park - 6 min walk
  • Ban Anou Night Market - 8 min walk
  • Laos National Stadium - 12 min walk
  • Talat Sao - 18 min walk
  • Vientiane Center - 2 min drive

Getting around

  • Nong Khai Na Tha Station - 31 min drive
  • Wattay Intl. Airport (VTE) - 12 min drive

Restaurants

  • ‪Cafe Amazon Vientiane (ริมโขง) - ‬1 min walk
  • ‪Tipsy Elephant Bar - ‬1 min walk
  • ‪The Drop Zone - ‬2 min walk
  • ‪3 Euy Nong Restaurant - ‬1 min walk
  • ‪Day2Night - ‬1 min walk

About this property

SureStay Hotel by Best Western Vientiane

Art Deco Vientiane hotel in Chinatown with free breakfast
SureStay Hotel by Best Western Vientiane offers 68 air-conditioned accommodations with minibars and bathrobes. 32-inch Smart televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Vientiane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 68 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free valet parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 10:30 AM.
SureStay Hotel by Best Western Vientiane has a restaurant on site.

Languages

English, French, Lao, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 6:30 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Family friendly

  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch smart TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for LAK 225000.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of LAK 300000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: LAK 225000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Surestay By Best Vientiane
SureStay Hotel by Best Western Vientiane Hotel
SureStay Hotel by Best Western Vientiane Vientiane
SureStay Hotel by Best Western Vientiane Hotel Vientiane

SureStay Hotel by Best Western Vientiane Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 18 out of 34 reviews" "
Rating 8 - Good. 9 out of 34 reviews" "
Rating 6 - Okay. 3 out of 34 reviews" "
Rating 4 - Poor. 2 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Rude and ugly staff attitude… as African American can feel subtle discrimination from manager and front desk. Please avoid

8/10 Good

Oulaivanh

Stayed 1 night in Sep 2024

8/10 Good

Ki Bong, FAIRFAX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice location.
Stayed 12 nights in Sep 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stingy
It served its purpose and the heart of Vientiane. Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick. They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar. These are all minor issues. The room was fabulous.
Stayed 4 nights in Jun 2024

8/10 Good

Didier, Kirkland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay in the downtown tourist area, very close to the night market and many other dining options. Rooftop bar is quite nice
Stayed 1 night in Jun 2024

6/10 Okay

Donna, Silver Spring

Liked: Cleanliness
The hotel needs upgrading. The room service food was terrible.
Stayed 2 nights in Mar 2024

10/10 Excellent

genevieve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel from which you can walk to the river and the night market. Many temples and monuments close by too. Breakfast was good. There is a roof top bar which will be noisy if you get a room on the 9th floor ( roof top is on 10th). When they close, they move the furniture around...
Stayed 2 nights in Feb 2024

10/10 Excellent

Lathmixay

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Henry

Stayed 1 night in Nov 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service,great location and very clean.
Stayed 2 nights in Nov 2022

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location is great. Great staffs and very clean.
Stayed 2 nights in Nov 2022

10/10 Excellent

HENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Taher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bad , still ok
Ok Why the guest must pay for slippers of lost ? 10 USD per slipper ? Ridiculous!!!
Stayed 2 nights in Feb 2020

10/10 Excellent

Patrick H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and brand new
Newest hotel in Vientiane. Staff extremely friendly. Rooms very clean and close to many restaurants and bars
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

HEUNG SOE

Stayed 1 night in Sep 2024

2/10 Terrible

MINGI

Stayed 2 nights in Sep 2024

10/10 Excellent

JUNICHI

Stayed 2 nights in Aug 2024

10/10 Excellent

SANG MIN

Stayed 3 nights in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

shinya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

SEOKJOO

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023