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Overall it was great, the reception personel was not friendly, my opinion, they are not happy with their job, when you ask a question, they are very short and cranky, specially the females, there is a guy on the late shift (went home st 11pm Xmas eve) he is the only person that has a smile. They need some customer service training or look for a different job.
MARITZA
Stayed 1 night in Dec 2023
10/10 Excellent
Alfonso, Halifax
7 Aug 2023
Liked: Cleanliness, staff & service
Just what you expect and pay for. Great!
Alfonso
Stayed 1 night in Aug 2023
6/10 Okay
federico
Business traveller
1 June 2023
Liked: Cleanliness, staff & service
Parking is difficult to access and rooms are smaller than expected.
We had an overnight layover when traveling by bus. We arrived by bus around 13:45. Unlike most other places we’ve been they’re strict about check-in time of 15:00. They were good about offering to hold our luggage until check-in. We walked around the area and got a bite to eat then check in went seamlessly. I had to ask for a 2nd towel but it was delivered quickly. Free breakfast is a nice option but also nothing special unless you pay for an upgrade. Overall a clean,comfortable spot in Viallahermosa central.
Secure parking. Nice upper terrace with restaurant.Room was very small, but comfortable. Even though our room overlooked the busy intersection, was quiet