4/10 Poor
Kelly
25 Oct 2024
Disliked: Staff & service
There is nowhere online that states the airport shuttle is certain hours. I called before hand to ask if it ran that early and was told it did. But when I checked in and asked for a shuttle the guy says oh we don’t do that. I said well I called and asked, so he showed me a sign on the front desk that states such, to which I replied sir how can I read that at my house when booking a hotel. So I had to get a Lyft for a 4 min ride to the airport. Also my lift driver asked if the hotel had reimbursed me for the ride since they don’t have a shuttle that early! I said no they hadn’t and asked why? He stated that all rides he has given from this hotel had gotten reimbursed. So I guess they also pick and choose who they reimburse.
Kelly
Stayed 1 night in Oct 2024