Generally, the stay was good and comfortable. All staff were polite, helpful, and willing to serve.
But to claim a 4 star status, one should not expect little things like empty salt shakers two days running, leaking plug-stoppers (couldn't keep a bowl of water) difficult lock on bathroom door. It's not nice to keep mentioning such items to staff.
One sensed hotel majored on restaurant (good) and hotel secondary, latter not being kept as well as it could.
Shame, because the potential is there. Owners need to "not walk past poor quality."