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The Balkan Jewel Resort, Trademark Collection by Wyndham

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Balkan Jewel Resort, Trademark Collection by Wyndham

Indoor pool, outdoor pool, pool umbrellas, pool loungers
Property grounds
Property grounds
Lobby sitting area
Couples treatment room(s), Turkish bath/hammam, body treatments

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Room service
    Room service
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
Razlog Valley, Razlog, 2760
  • Pirin Golf and Country Club
    6 min drive
  • Paisii Hilendarski Historical Center
    13 min drive
  • Holy Trinity Church
    13 min drive

Room options

View all photos for Deluxe Studio, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Studio, 1 Single Bed

  • 50 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Premium bedding, memory-foam beds, in-room safe, desk

Room, Multiple Beds, Accessible, Non Smoking

  • 85 sq m
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds, Non Smoking

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Studio, Multiple Beds, Non Smoking

  • 60 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Suite, 1 Single Bed (Attic)

Premium bedding, memory-foam beds, in-room safe, desk

Family Suite, 1 Single Bed (Attic)

  • 65 sq m
  • Sleeps 6
  • 1 Twin Bed

View all photos for Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

Premium bedding, memory-foam beds, in-room safe, desk

Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Studio, 1 Single Bed

  • 45 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Superior Studio, Multiple Beds (Superior Studio)

Premium bedding, memory-foam beds, in-room safe, desk

Superior Studio, Multiple Beds (Superior Studio)

  • 60 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds (Superior Studio)

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Studio, Multiple Beds (Superior Studio)

  • 60 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Luxury Villa, Multiple Beds

Premium bedding, memory-foam beds, in-room safe, desk

Luxury Villa, Multiple Beds

  • 120 sq m
  • Sleeps 8
  • 3 Double Beds and 1 Double Sofa Bed

View all photos for Studio, 1 Single Bed (Attic)

Premium bedding, memory-foam beds, in-room safe, desk

Studio, 1 Single Bed (Attic)

  • 50 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Family Suite, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Family Suite, 1 Single Bed

  • 65 sq m
  • Sleeps 6
  • 1 Twin Bed

View all photos for Family Room, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Family Room, 1 Single Bed

  • 60 sq m
  • Sleeps 5
  • 1 Twin Bed

View all photos for Club Studio, 1 Single Bed (Attic)

Premium bedding, memory-foam beds, in-room safe, desk

Club Studio, 1 Single Bed (Attic)

  • 40 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Suite, 1 Single Bed

  • 60 sq m
  • Sleeps 6
  • 1 Twin Bed

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About the area

Razlog

Located in Razlog, The Balkan Jewel Resort, Trademark Collection by Wyndham is in a national park, within a 15-minute drive of Paisii Hilendarski Historical Center and Holy Trinity Church. .This family-friendly hotel is 8.3 mi (13.3 km) from Bansko Ski Resort and 6.9 mi (11.1 km) from Chapel of the Holy Virgin.

What's nearby

  • Pirin Golf and Country Club - 6 min drive - 2.7 km
  • Vihren - 14 min drive - 11.9 km
  • Bansko Gondola Lift - 15 min drive - 12.1 km
  • Bansko Ski Resort - 19 min drive - 13.3 km
  • Ski Bansko - 42 min drive - 18.7 km

Getting around

  • Sofia Airport (SOF) - 140 min drive

Restaurants

  • ‪Слънчевата Механа - ‬10 min drive
  • ‪Casa di Papi - ‬10 min drive
  • ‪Тенекията - ‬9 min drive
  • ‪Riverside Pub - ‬10 min drive
  • ‪Канчето (Kancheto) - ‬10 min drive

About this property

The Balkan Jewel Resort, Trademark Collection by Wyndham

Family-friendly ski hotel with a full-service spa
The Balkan Jewel Resort, Trademark Collection by Wyndham offers 160 accommodations with DVD players and safes. Accommodations have separate sitting areas and are furnished with single sofa beds and desks. Memory foam beds feature premium bedding. Accommodations at this 4-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Razlog hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.
Make yourself at home in one of the 160 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and ovens. Your memory foam bed comes with premium bedding, and all rooms are furnished with single sofa beds. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. A spa tub and a sauna offer a relaxing way to wind down after a day on the slopes. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary ski shuttle makes getting to the slopes a breeze.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a computer station, dry cleaning/laundry services, and multilingual staff. Event facilities at this hotel consist of conference space and a meeting room.
The Balkan Jewel Resort, Trademark Collection by Wyndham has a restaurant on site.
Room service is available.

Languages

Bulgarian, English, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free local area shuttle up to 5 km
  • Free shopping centre shuttle
  • Free ski shuttle

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Horse riding/hire
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dining table
  • DVD player
  • Free area shuttle
  • Free cots/infant beds
  • Free supervised childcare
  • Full-sized fridge
  • Indoor pool
  • Kitchenette
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Snack bar/deli
  • Sofa bed

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski equipment hire
  • Ski passes
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hardwood flooring in room
  • Smooth flooring in room
  • Tile flooring in room

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Single sofa bed

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dining table
  • Kitchenette
  • Oven
  • Fridge
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
A printed booking confirmation must be presented at check-in.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: EUR 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The maximum number of cots/cribs in a room is 1.
Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.
Guests must contact this hotel after booking to reserve a terrace or fireplace, subject to availability.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Balkan Jewel
Balkan Jewel Bansko
Balkan Jewel Resort
Balkan Jewel Resort Bansko
Balkan Resort
Balkan Jewel Resort Diamond Resorts Bansko
Balkan Jewel Resort Diamond Resorts
Balkan Jewel Diamond Resorts Bansko
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort Razlog
Balkan Jewel Razlog
Balkan Jewel by Diamond s
Razlog Balkan Jewel Resort and Chalets Aparthotel
Balkan Jewel Resort Chalets Razlog
Balkan Jewel Resort Chalets
Balkan Jewel Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets
Balkan Jewel Resort and Chalets Razlog
Balkan Jewel Chalets
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort
Razlog Balkan Jewel Chalets

The Balkan Jewel Resort, Trademark Collection by Wyndham Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 48 reviews" "
Rating 8 - Good. 12 out of 48 reviews" "
Rating 6 - Okay. 5 out of 48 reviews" "
Rating 4 - Poor. 3 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Adar

Travelled with family
Disliked: Staff & service, property conditions & facilities
Nice place
We stayed for a few days - when we arrived we found out that there was a youth camp in the hotel that took over all the hotel and we felt like we had no place there.
Stayed 8 nights in Aug 2024

10/10 Excellent

Lyubomir, EAGLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Will be back! Thank you
Stayed 5 nights in Jul 2024

10/10 Excellent

Veselka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The two bedroom apartment was as expected. The bedrooms were with Mountain view and the balcony with pool. Rooms are spacious and kitchen is supplied with everything needed. There are oven, stove top, fridge and tea and coffee makers. The apartment has 2 bathrooms and a shower.
Stayed 1 night in Jun 2024

8/10 Good

igor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not in enough promoted hotel. Excellent food (breakfast and a la card). Generally, in Bulgaria people working as waiters are not pleasant and this hotel are not exceptional. Big and clean apartments.
Stayed 1 night in Aug 2023

10/10 Excellent

DANIELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

jerzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Atanas

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views from our room. All employees were attentive and professional. Loved the food in the restaurant and the pool was sparkling. Would love to come back again.
Stayed 5 nights in Jul 2018

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the hotel is very old, the service very poor , almost no one speak English, the bathroom inside the room is very small , and overall I'm not satisfied at all. I stayed for 3 nights and they only fix the beds every day and nothing else , they don't even wash the dishes for 3 days!!!
Stayed 3 nights in Jan 2020

10/10 Excellent

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a weekend ski
Comfortable, clean and everything prepared and heat was turned on before our arrival. It's a comfortable place to stay skiing in Bansko. It's about 20+ minutes from the Gondola and there's free shuttle bus. The hotel food was pretty good and less pricey than the places in town.
Stayed 2 nights in Jan 2018

4/10 Poor

Emmanouil

Liked: Cleanliness, room comfort
Good budget stay at bansko area
nice hotel. pool very small and crowded, no towels or flipflops to use. sauna/hamam not in same building as rooms so people have to walk outside at cold weather to go to rooms. Elevators very slow. Kids place good and spacious lot of toys. location is outside bansko need car. breakfast was ok and personel working very friendly. parking easy. free shuttle bus to gondola. Rooms clean warm and spacious. issues: - very small tv and not plugs to charge phones. I had to find to use plugs of sidebed lamps to get some power - checkout problem with double payment hope to resolve soon. - Fridge was not plugged in when arrived.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Wouldn't recommend it
The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. So if you don't want to spend your entire time at the resort, you'll have to take a shuttle to the city. The resort is split up into four building, unfortunately they are not connected with an internal walkway. Ergo you have to exit your building to go to the restaurant, the front desk, the gym/massage room/ jacuzzi, etc. Think about that in the winter; you'll have to wear a winter coat just to go for breakfast or pack a bag to go for a massage. We went during the off season. We were in the Amber building of the resort. All the lights in the building were almost always off, so we would have to turn on the lights when we entered/exited the building and our floor. The building was deserted. It's just strange for a hotel. The sole restaurant at the resort isn't very good but it's your only option if you don't want to get out. I regret picking the Balkan Jewel Resort. I strongly recommend picking a hotel in Bansko, around the city center instead.
Stayed 2 nights in Oct 2017

10/10 Excellent

Stefan & Abbie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
The hotel was amazing, the staff were very welcoming, friendly and helpful throughout our whole stay. The location was nice and quiet, but the shuttle busses that the hotel offers to Bansko makes it so convenient for a perfect holiday. Easy to get to the ski resort, and relaxing.

10/10 Excellent

Valerija, Macedonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Amazing. Everything was perfect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Everything was amazing. The only bad thing was that on the day when we were leaving the guy at the reception charged us for the bathtubs for the pool. He told us that it is not a deposit, but a charge for using them. Our friends were staying at the same time in the hotel and the girl at the reception returned their deposit for the bathtubs. It was obvious that he is not following the same policy, whether it was for his personal interest or no, I would recommend that the hotel makes sure that employees refrain from such behavior, as our stay was really amazing and it is sad that things like this ruin both the reputation and all the hard work that a lot of other staff put into.

10/10 Excellent

Marija, Belgrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing, fantastic experience!
Our stay at the Balkan Jewel Resort was an amazing experience, so relaxing and so delightful! The hotel is very modern, spotlessly clean and filled with all the amenities you need. We stayed at the Amber building and had a marvelous view of the Pirin mountains and our room was very nicely decorated. The room, which was the smallest one offered, was huge, with a large bathroom and a very spacious balcony. The kitchenette is very well equipped and the fridge is quite big. The spa and the newly opened indoor pool are excellent, we used them every day, they were very clean and relaxing! The hotel staff are very friendly and accommodating and an additional bonus to our stay was the free shuttle service to Bansko and other places, which we used a lot. The game room area is very good and we played a lot of pool in the evenings. The hiking trails start at the vicinity of the hotel and there's a golf course just above it. All in all, we can't wait to go back to the Balkan Jewel, which is an excellent value for money and gives you so much luxury and comfort! A big thanks to all the folks who work there, that made our stay so amazing!

10/10 Excellent

single mom 11

Liked: Cleanliness, staff & service, room comfort
Great value for money
Excellent experience two years in a row.. Will go back definitely!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Elizabeth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Balkan Jewel was amazing! we loved it. Went in summer to hike in the Pirin Mountains - the location is good for this, but it is very quiet around which suited us (not many restaurants/bars in summer). The room was lovely and great views from the balcony, the staff were really friendly. We had a massage and it was amazing - the guy really knew what he was doing, probably the best sports massage I've had in years and I go often. Only negative was the food in restuarant wasn't amazing, frozen pizza I'm sure, but you have a little kitchen so can just cook your own. I'm looking forward to going back next year!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gabi

Liked: Cleanliness, staff & service, room comfort
Overall it was ok.
Overall it was ok. The first night when we arrived was very cold, probably they have problems with insulation, but I slept for the first time with a head cap at a hotel. The hotel staff told us that they have nothing to do, beacause they sleep in a same situation (big minus!!!), although they could give heat 1-2 days before since it was -10 degrees outside. After the 2nd day lunch the apartaments was quite heated and it was ok. The hotel is a bit far from the resort and slopes, but is comfortable overall. Advantages such as: games room, breakfast ok, equipped apartments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice nice hotel
Very kind people on reception desk , in the restorant and beautifull view from my room

8/10 Good

Dessi

Liked: Cleanliness, staff & service, room comfort
great mountain view
well maintained aparthotel; great mountain view; nice outdoor pool but small for the capacity of the hotel