We stayed for a last minute trip. The ac in the room wasn’t working, so we had to get a different room late at night. Which essentially was not a big deal… but this caused us to stay up late with an infant who was irritated, so we didn’t get much sleep. We asked for a late check out, and was told since we weren’t members, they couldn’t accommodate us. We explained how it would help us given the circumstances, and was told to call at night when the manager was there. Shortly after, we got a call saying we could have 30 extra minutes, and although we were grateful for any additional time, the customer service was not okay.
Other than that, the room was comfy and loved the decor in the hotel.