The Hotel was disgusting. I had to wait for for management to arrive to check-In and check-out. The guy that was at the front desk didn't speak English, and wasn't able to assist. He just stated that his boss would be back. Once I got to my room I just wanted a refund and to leave. It was non-refundable. The sheets and blankets were nasty, and the bathroom sink was stopped up. I went to management for new sheets, but they didn't have any. I let them know the sink was stopped up, and they called a plumber to come out. Once the plumber got there, he was able to unclog the sink, but he didn't clean up his mess AT ALL! The entire room smelled like poop. I went to the office and let them know, and he stated housekeeping would be on the way. I also stated I only want to do one night, and to refund me for the other night.
After some time, I went back to the office to check on the status of housekeeping. It was already late. Guess what?!
Management wasn't there, and housekeeping NEVER CAME!
I was so stuck at what to do with it being so late.
I slept on top of the covers, and never used the disgusting bathroom, and the room smelled like POOP the entire night.
I woke up, and went to the office, to get my refund and return the key. Myself and 5-6 other customers were waiting outside the locked office for management for over an hour. Some folks left. I eventually just left.
Budget Host Alexandria did not refund me, and charged me for both nights. I would like a refund for both nights