4/10 Poor
Taylor
Travelled with family
17 Nov 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We’ve always had excellent experiences with Embassy Suites which is why we were excited to book this stay for our much anticipated trip to visit family in DC. Unfortunately, our stay was very disappointing. From the moment I opened the door to our room, there was debris all over the carpet along with the smell of dogs/smoke. In the bathroom, there were numerous hairs scattered all over the tile. It’s as though it was never vacuumed. The couch cushions were disgusting, where we didn’t even want to sit on them. We requested a different room but instead they said they would send someone to vacuum. When we returned to our suite, some of the debris on the carpet was gone but the hair all over the bathroom remained. The first night, the neighbor’s dog kept us up barking until almost 3 AM. The staff in the lobby was always very warm and professional. The rest of the hotel seemed very nice, I don’t know if we were just unlucky with our room or if all of the others were the same. Either way, the overall experience was very disappointing.
Taylor
Stayed 2 nights in Nov 2024