4/10 Poor
Christopher
31 Mar 2025
Disliked: Room comfort
Stay Away
I don't understand all the positive reviews for this place.
At the start, it was just little inconvenient things. We requested (and paid for) early check in. The request was approved. As we are getting in the car, we get an email saying they can no longer honor the request. Ok, whatever... We find out at checkout they never removed the charge for it, though.
We get to the hotel, parking is impossible. We go to check in at 3:45 and the room isn't ready. The three or four people after us could all check in to rooms that were ready, though... 4:45 our room was finally ready. They give us the combo to our room and we head over.
When we get to the room, the door combo doesn't work. I head back to the lobby, three other rooms all come back with the same problem. They give us another combo - doesn't work either. That's when we're told "oh, the pad doesn't work on that room, here's the key". You didn't know that when we were there??
In the room, the bedroom was super tiny. The windows in the room look DIRECTLY INTO OTHER BEDROOMS. The smoke detector was disconnected. The bed is practically on the ground. The walls need patch/paint. There is no cable tv - you must log in to your own streaming services to use the tv. Then, worst of all, the water in the room reaked of rotten egg. The kitchen and bathroom sink and showers - all of them. It was DISGUSTING.
Oh, and they put a large hold on your credit card for a week for "incidentals".
Christopher
Stayed 1 night in Mar 2025