I am appalled at how this house was misrepresented paired with the treatment I received when attempting to address the identified issues: (1) The pool had no filtration system (a known issue not reported until we arrived - “Unfortunately, pool needed to have major repairs; we are planning to do in near future”), (2) there were fire ant mounds surrounding the pool deck (also known and supposedly ‘treated’); however, we were unable to use the back yard due to the conditions, (3) the water in the house WREAKED of sulphur able to be smelled 20ft down the hall from the master bathroom when the tub was in use - I was told there was a brand new system, but not one person came until the day we left when it was confirmed by maintenance the system was malfunctioning and we we asked if anyone got sick, (4) the cleaners left items from previous tenants throughout the house including used bath soap/shampoo/conditioner in the shower, (5) the pool deck is filthy - spider webs, green fungus - nothing like the pictures, (6) there were dirty sheets on one of the guest bedrooms with a stain - this stain was known by maintenance and still the sheets were put back on, (7) the dishwasher broke - also told to live with this, (6) items within the house were not maintenanced appropriately including: the only plunger in the house broke upon attempting to de-clog the toilet, the top of a lamp toppled to the floor when attempting to turn it on, the bristles of the BBQ scraper were falling off into the BBQ, and the propane tank was almost empty.
I contacted the property manager on day one about the issues - he addressed #6 and that was it. To top it off, the property manager told me I was demanding for desiring to have the house I rented as opposed to the house that became a bait and switch operation. To add insult to injury, as compensation, we were offered a $200 to $300 (no commitment to either amount) VRBO voucher for our next stay. I tried to follow the proper procedure - contacting the property manager, the maintenance manager, the property owner and VRBO. We even left the place in better shape when we left because that is who we are as renters. This was a HORRIBLE experience and I will never rent this way again. What a terrible way to start a vacation you spend a year saving for - don’t waste your money or your time.