We booked a dog-friendly room and checked upon booking if the dog was allowed into the restaurant and bar. We were told he could come in the bar but only in the restaurant for breakfast.
When we arrived we asked again about the dog and they said the same. We ate in the bar, the food was really good but it was a bit like being in a golf clubhouse with rowdy blokes drinking and swearing.
We used the Spa facilities which were very nice although a lot of the facilities were not working. The chap on the reception to the Spa was incredibly rude and unpleasant.
We went for breakfast the following morning and again checked if it was ok for the dog to come in with us, the receptionist said yes absolutely. When we sat down to breakfast we were immediately (but politely) asked to leave and sit in the bar. That was fine, we actually went outside to eat which was lovely.
When I went to the buffet, I overheard the Duty Manager complaining about us to her colleague - for taking the dog into the restaurant. I did interject to say we had been told to sit there and she just snapped at me, which I thought was very unprofessional.
We had to pay a supplement of £30 for the dog and unlike other hotels there was nothing provided for the dog at all. This hotel is NOT dog friendly. There is not even a bin in the garden for dog waste.
Parts of the hotel were quite dilapidated and, with the exception of the staff in the bar, we found the staff rude and unfriendly.
We wouldn’t stay again.