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InterContinental Hayman Great Barrier Reef by IHG

5.0 star property

Photo gallery for InterContinental Hayman Great Barrier Reef by IHG

Exterior
Point of interest
Point of interest
Meeting facility
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Bar
  • Gym
  • 24/7 front desk

Explore the area

Map
Hayman Island, Whitsundays, QLD, 4801
  • Hayman Island Reef
  • Dolphin Point Lookout
  • Whitsunday Lookout
  • Hamilton Island, QLD (HTI-Great Barrier Reef)

Room options

View all photos for Suite, 2 Bedrooms (Pool Ocean View)

Suite, 2 Bedrooms (Pool Ocean View) | View from room

Suite, 2 Bedrooms (Pool Ocean View)

  • 114 sq m
  • Ocean view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room, 2 Single Beds (Lagoon Ocean View)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Single Beds (Lagoon Ocean View)

  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Single Beds, Lagoon View

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Single Beds, Lagoon View

  • 54 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, Lagoon View

View from room

Premium Room, 1 King Bed, Lagoon View

  • 54 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Courtyard View (Retreat)

Classic Room, 1 King Bed, Courtyard View (Retreat)

Classic Room, 1 King Bed, Courtyard View (Retreat)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Hayman)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom (Hayman)

  • 92 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, Pool Access

Suite, 1 Bedroom, Pool Access | View from room

Suite, 1 Bedroom, Pool Access

  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Family Suite (Lagoon)

Premium bedding, down duvets, pillow-top beds, minibar

Family Suite (Lagoon)

  • 144 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 3 Bedrooms (Hayman)

Suite, 3 Bedrooms (Hayman)

Suite, 3 Bedrooms (Hayman)

  • 190 sq m
  • Ocean view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Lagoon View

Suite, 1 Bedroom, Lagoon View

Suite, 1 Bedroom, Lagoon View

  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Beach Access)

Premium Room, 1 King Bed (Beach Access)

Premium Room, 1 King Bed (Beach Access)

  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Hayman)

Suite, 2 Bedrooms (Hayman)

Suite, 2 Bedrooms (Hayman)

  • 160 sq m
  • Ocean view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed

View from room

Classic Room, 1 King Bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Accessible

  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 4 Bedrooms (Hayman Residence)

Room, 4 Bedrooms (Hayman Residence)

Room, 4 Bedrooms (Hayman Residence)

  • 650 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed

View all photos for House, 3 Bedrooms (Hayman Beach)

Premium bedding, down duvets, pillow-top beds, minibar

House, 3 Bedrooms (Hayman Beach)

  • 400 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Villa, 1 King Bed, Beachfront (Pool)

Villa, 1 King Bed, Beachfront (Pool)

Villa, 1 King Bed, Beachfront (Pool)

  • 120 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Beachfront (Pavilion)

Suite, 1 Bedroom, Beachfront (Pavilion)

Suite, 1 Bedroom, Beachfront (Pavilion)

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Lagoon Ocean View)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed (Lagoon Ocean View)

  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Premium bedding, down duvets, pillow-top beds, minibar

Classic Room

  • 38 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool View

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Pool View

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

About the area

Whitsundays

With a stay at InterContinental Hayman Great Barrier Reef by IHG in Whitsundays, you'll be on the beach, just steps from Coral Sea. .This beach hotel is within close proximity of Hayman Island Reef and Whitsunday Lookout.

Restaurants

  • Azure Breakfast
  • Beach Pavillon

About this property

InterContinental Hayman Great Barrier Reef by IHG

Luxury hotel on the beach, with 2 outdoor pools
InterContinental Hayman Great Barrier Reef by IHG offers 182 air-conditioned accommodations, which are accessible via exterior corridors and feature iPads and minibars. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Whitsundays hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor tennis courts and a marina are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 182 air-conditioned rooms featuring iPads and minibars. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a steam room. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local cuisine at Pacific, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Whitsundays? This hotel has 205248 square feet (19068 square meters) of space consisting of a conference center and 15 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a ferry terminal shuttle.
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Pacific - This beachfront restaurant specializes in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Amici Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
BamBam - This poolside restaurant specializes in Pan-Asian cuisine and serves lunch only. Open daily.
Aqua - This restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Bar 50 - Onsite bar. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Russian, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 8:00 AM to 5:30 PM
  • Airport shuttle on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 1 bar
  • 24-hour room service

Restaurants on site

  • Pacific
  • Amici Trattoria
  • BamBam
  • Aqua
  • Bar 50

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Designer shops
  • Ecotours
  • Full-service spa
  • Golf driving range
  • Helicopter/aeroplane tours
  • Kayaking
  • Motor-boating
  • Pilates classes
  • Playground
  • Private picnics
  • Racquetball/squash
  • Sailing
  • Shopping
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Business services

  • Conference centre (205248 square feet of space)
  • Meeting rooms - 15

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Dock
  • Garden
  • Marina on site
  • Outdoor entertainment area
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Lift
  • Lever door handles
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • iPad
  • LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Guests must transfer to the property via boat or floatplane and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.9 percent for credit card payments
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
This property is accessible by boat transfer or sea plane only. There is no public airport on Hayman Island. Transfer service can be booked directly with the property for a fee.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests must contact this property at least 14 days in advance to arrange check-in and boat transfer.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 150.0 per night

Payment types

Important information

Optional extras

  • Airport shuttle fee: AUD 95 per person (one-way)
  • Airport shuttle fee per child: AUD 50 (one-way), (from 5 to 11 years old)
  • Rollaway bed fee: AUD 150.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

InterContinental Hayman Island
InterContinental Hayman
InterContinental Hayman Island Resort
InterContinental Hayman Great Barrier Reef
InterContinental Hayman Island Resort an IHG Hotel
InterContinental Hayman Great Barrier Reef by IHG Hotel
InterContinental Hayman Great Barrier Reef by IHG Whitsundays

InterContinental Hayman Great Barrier Reef by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 134 reviews
Rating 8 - Good. 36 out of 134 reviews
Rating 6 - Okay. 10 out of 134 reviews
Rating 4 - Poor. 8 out of 134 reviews
Rating 2 - Terrible. 3 out of 134 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning location. Beautiful beach and lovely staff members
Stayed 3 nights in Nov 2024

6/10 Okay

RYAN

Stayed 5 nights in Sep 2024

10/10 Excellent

Quyen, LA JOLLA

Stayed 1 night in Aug 2024

10/10 Excellent

jason James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secluded
Stayed 5 nights in Jul 2024

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CANT WAIT TO VISIT OTHER SITES
Stayed 4 nights in Jul 2024

8/10 Good

Pasquale Lino

Travelled with partner
Liked: Staff & service
Great property but it needs modernisation and uplift. Three restaurants only. Good quality. No business centre No entertainment to speak of except for same singer with sams repertoire. Needs Newspapers and greater selection of books. Cleaning of rooms and toilets needs improvement.
Stayed 7 nights in Jul 2024

10/10 Excellent

emma

Stayed 7 nights in Jun 2024

10/10 Excellent

Rebekah

Stayed 3 nights in Jun 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting is fabulous, outlook fantastic, food incredible. All restaurant venues quality of food was excellent. Majority of staff were excellent, (Atama a standout). Staff need senior management in all areas as some staff were standing around talking more than serving. (Especially at the main pool area). This is not the young kids fault but lack of investment by upper management to supply and enforce high hospitality standards
Stayed 4 nights in May 2024

6/10 Okay

Chris

Travelled with partner
Liked: Staff & service, amenities
Amazing spot however the hotel did not meet our standard of a 5 star hotel. Bed was uncomfortable, air conditioning didn’t work one night, there was a tray of of cigarettes in the outdoor shower, upon arrival we had to wait 1.5 hours for our room with no access to our baggage. All staff were 5 star and their service was amazing.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jarryd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Sven

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Its more like a 3 star than a 5 star hotel. A lot of missing to be on a premium level - this starts with unregulary housekeeping, limited trained staff, high prices vs less performance, et cetera
Stayed 4 nights in Apr 2024

10/10 Excellent

Na

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with everything perfectly, will be back for sure.
Stayed 4 nights in Mar 2024

6/10 Okay

Hoda

Travelled with family
Liked: Cleanliness, property conditions & facilities
We won't go back.
Stayed 5 nights in Mar 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to relax and recharge. Plenty to do if you want to. We enjoyed our whole experience and would visit again. Thank you to all the staff and all that you do.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gerald R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, facilities and staff. Paradise.
Stayed 6 nights in Feb 2024

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

4/10 Poor

Nima

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Great location, poor service quality, very commercial experience. Overall not recommended
Stayed 2 nights in Feb 2024

4/10 Poor

Daniel Anjos dos

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We are very disappointed !! The curtains from the room was fell apart.. took 2 days to get fixed!! Room service need to be requested after all day out side !! Last night the air conditioning stopped working around 9pm .. and the hotel didn’t come over to fixed!! Today we went to reception for checkout and the reception knew about .!! Why they didn’t change the room ? That’s supposed to be 5 star hotel ..
Stayed 4 nights in Feb 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Hayman Island is back in a big way!
Stayed 4 nights in Jan 2024

6/10 Okay

Shirley

Liked: Staff & service
Amazing location but place needs some TLC …the staff were amazing .. the food was ok the Italian place was terrible food !!
Stayed 5 nights in Jan 2024

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth the money, go to the Maldives.
Room was great, staff were nice, but some were very undertrained and unprofessional, but food was awful, and drinks were very slow, I won't be going there again. If I am going to pay an absolute fortune to go to this island, I would expect amazing food and drinks to flow. I also think it's an absolute rip off to charge so much for the boat to and from Hamilton to Hayman. It should be free or at least a reasonable cost.
Stayed 5 nights in Dec 2023

8/10 Good

kanwar kishen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Dec 2023

8/10 Good

Ginny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023