At first, we didn't have the remote for the TV, but staff found an extra remote. The TV came on for 3 minutes, went off saying there was no signal. We had no TV. The bathtub was lumpy and I had to watch my balance, almost falling. The beds were so hard. There was food splattered on the wall by the table. The room was supposed to be handicapped assessable, but we were on the 2 nd floor, no elevator. We were supposed to get breakfast, went down at 8:30, there was nothing left. There was no USB ports to charge our phones. We had to go to the store, buy a charger that we could plug into the wall. We kept having to take the toilet lid off because the plunger chain was too long and we had close the flap every time we had to go to the bathroom.