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The Dolder Grand

5.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Dolder Grand

Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+) | Living room
Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) | Balcony
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+)
Maestro Suite, 400 m2, inspired by Maestro Herbert v. Karajan, Butler, Spa Access (12 years+) | Private kitchen
Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+) | Living room

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym

Explore the area

Map
Kurhausstrasse 65, Zürich, ZH, 8032
  • FIFA Headquarters
    3 min drive
  • Zoo Zurich
    3 min drive
  • Kunsthaus Zurich
    5 min drive
  • Zürich (ZRH)
    29 min drive

Room options

View all photos for Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+)

Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+)

Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Single Room, Courtyard Side, Main Building, Spa Access (12 years+)

Superior Single Room, Courtyard Side, Main Building, Spa Access (12 years+)

Superior Single Room, Courtyard Side, Main Building, Spa Access (12 years+)

  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Suite 100, elegant, inspired by Rolling Stones, Butler, Spa Access (12 years+)

Suite 100, elegant, inspired by Rolling Stones, Butler, Spa Access (12 years+) | Living room

Suite 100, elegant, inspired by Rolling Stones, Butler, Spa Access (12 years+)

  • 83 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Terrazza Suite, 390 m2, Residence, Butler, Spa Access (12 years+)

Terrazza Suite, 390 m2, Residence, Butler, Spa Access (12 years+) | Living area

Terrazza Suite, 390 m2, Residence, Butler, Spa Access (12 years+)

  • 390 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Carezza Suite, 230 m2, inspired by Alberto Giacometti, Butler, Spa Access (12 years+)

Carezza Suite, 230 m2, inspired by Alberto Giacometti, Butler, Spa Access (12 years+)

Carezza Suite, 230 m2, inspired by Alberto Giacometti, Butler, Spa Access (12 years+)

  • 230 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Masina Suite, 170 m2, inspired by Giulietta Masina, Butler, Spa Access (12 years+)

Masina Suite, 170 m2, inspired by Giulietta Masina, Butler, Spa Access (12 years+) | Dining room

Masina Suite, 170 m2, inspired by Giulietta Masina, Butler, Spa Access (12 years+)

  • 170 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Maestro Suite, 400 m2, inspired by Maestro Herbert v. Karajan, Butler, Spa Access (12 years+)

Maestro Suite, 400 m2, inspired by Maestro Herbert v. Karajan, Butler, Spa Access (12 years+) | Living room

Maestro Suite, 400 m2, inspired by Maestro Herbert v. Karajan, Butler, Spa Access (12 years+)

  • 400 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access

Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access

Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access

  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+)

Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+)

Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+)

  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+)

Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+)

Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+)

  • 54 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+)

Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+)

Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+)

  • 54 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+)

Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) | Living room

Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+)

  • 97 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+)

Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) | Living area

Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+)

  • 83 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+)

Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+) | Living room

Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+)

  • 141 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+)

Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) | Living room

Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+)

  • 104 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

About the area

Zürich

With a stay at The Dolder Grand in Zürich (Zürich Center), you'll be within a 15-minute drive of Zoo Zurich and Letzigrund Stadium. .This family-friendly hotel is 0.6 mi (0.9 km) from Dolder Sports and 1.1 mi (1.8 km) from FIFA Headquarters.

What's nearby

  • Zoo Zurich - 3 min drive
  • ETH Zurich - 5 min drive
  • Zürich Opera House - 5 min drive
  • Bahnhofstrasse - 5 min drive
  • Swiss National Museum - 6 min drive

Getting around

  • Dolder S-Bahn - 4 min walk
  • Zürich Limmatquai Station - 6 min drive
  • Zurich Airport (ZRH) - 29 min drive

Restaurants

  • ‪The Dolder Bar - ‬1 min walk
  • ‪Zoo Cafe - ‬4 min drive
  • ‪Kinderspital Cafeteria - ‬18 min walk
  • ‪Hausammann - ‬18 min walk
  • ‪Antiquario da Marco - ‬5 min drive

About this property

The Dolder Grand

Suburban Zürich hotel in Zürich Center with 4 restaurants
The Dolder Grand offers 175 accommodations with DVD players and minibars. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. A pillow menu is available. 77-cm LCD televisions come with digital channels and pay movies. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Zürich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A golf course, 2 outdoor tennis courts, and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include sports massages, Thai massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 175 individually decorated guestrooms, featuring minibars and DVD players. 77-cm LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including outdoor tennis courts and a health club. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 km.
Enjoy international cuisine at The Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Planning an event in Zürich? This hotel has 3412 square feet (317 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Restaurant - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. 2-star Michelin rating. Reservations are required.
Restaurant Saltz - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Blooms - Onsite restaurant. Open select days.
Mikuriya - Onsite seafood restaurant. Open select days.
Pop Up Restaurant - Onsite theme restaurant. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, French, German, Italian, Portuguese, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (CHF 40 per night)
  • Valet parking on site (CHF 40 per night)
  • Motorhome/coach/lorry parking on site
  • Extended parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle up to 3 km
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Local cuisine breakfast available for a fee daily 7:00 AM–10:30 AM: CHF 55.00 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • The Restaurant
  • Restaurant Saltz
  • Blooms
  • Mikuriya
  • Pop Up Restaurant

Things to do

  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Golf course
  • Ice skating
  • Indoor pool
  • Mini golf
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • DVD player
  • Free area shuttle
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (3412 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • Fireplace in reception

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 77-cm LCD TV
  • Digital channels
  • DVD player
  • Films for purchase

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from February 24 2025 to March 7 2025 (completion date subject to change). The following areas are affected:
  • Spa
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 50 per pet, per day
Food and water bowls, pet-sitting services, and litter boxes are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 250 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 970 per night
  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately CHF 55.00 per person
  • Airport shuttle fee: CHF 160 per vehicle (one way)
  • Self parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 250 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 12 years old are not allowed in the spa and children under 17 years old must be accompanied by an adult.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Dolder
Dolder Grand
Dolder Grand Hotel
Dolder Grand Hotel Zurich
Dolder Grand Zurich
Grand Dolder
Dolder Grand Hotel Zürich
Hotel Dolder Grand
The Dolder Grand Hotel
Dolder Grand zürich

The Dolder Grand Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 291 out of 350 reviews" "
Rating 8 - Good. 35 out of 350 reviews" "
Rating 6 - Okay. 16 out of 350 reviews" "
Rating 4 - Poor. 3 out of 350 reviews" "
Rating 2 - Terrible. 5 out of 350 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to upgrade the bedrooms now. Getting very slightly tired. Saltz all-day dining was nice and the outdoor section. Property in public areas well-maintained. Housekeeping needs to ensure no one with a cold even with a mask enters guests rooms. Smoking should be banned on guests room balconies as it gets into guests rooms.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kahee

Stayed 4 nights in Aug 2024

10/10 Excellent

Yasin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good!
Stayed 1 night in Sep 2024

10/10 Excellent

Bhupinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great views! Well maintained in all aspects ! Staff went out of their way to accommodate !
Stayed 3 nights in Aug 2024

10/10 Excellent

SAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this hotel and never think twice.
This is one of the best hotel I have been, the staff are really friendly and supportive
Stayed 4 nights in Jul 2024

10/10 Excellent

Roderic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is fantastic- one of our favorite places to stay in the world. The breakfast is spectacular and so is the spa. I love the spa wing rooms overlooking the lake. Lake view rooms are a must and don’t miss a meal at The Restaurant. In our opinion chef Heiko is better than many 3 star restaurants we’ve been to.
Stayed 4 nights in Jun 2024

10/10 Excellent

Chinenye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel I have ever stayed at. Definitely a favourite of mine Everything about this hotel is excellent
Stayed 2 nights in Jul 2024

2/10 Terrible

Johnson Adeyinka, Osu

Stayed 14 nights in May 2024

10/10 Excellent

Tropigas de

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Tropigas de

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Megan

Stayed 1 night in Apr 2024

10/10 Excellent

Alejandro, Sefner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel extremely nice people will come back
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Eduardo

Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The next level 5 star experience
I had very high expectations for the Dolder and the staff exceeded such to include an amazing room upgrade from reception and and one of the beat breakfasts I've had in Saltz. I will return at least once a year from my flat in Andermatt because of the room upgrade (too much to describe, but high class and high tech including TV mirror in bath to watch from soaking tub) and the chance to dine at their 2 star michelin. Do not miss a chance to stay there when in Zurich. It is worth every penny.
Stayed 1 night in Dec 2023

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel is top notch and the rooms are fabulous! We will be staying here every time we are in Zurich.
Stayed 4 nights in Nov 2023

10/10 Excellent

Serghei

Liked: Cleanliness, staff & service, property conditions & facilities
Great stuff! Great service!
Stayed 2 nights in Nov 2023

10/10 Excellent

Lisa

Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Yuwen

Stayed 4 nights in Jul 2023

4/10 Poor

leon, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Not 5 star or luxury really. Holding loud corporate party’s that kept us awake until past 1am. Thought things where better when they offered a 500$ credit but at checkout tried to renege on it and sent some poor girl out after my departure to ask for 150$. Cheap and tacky. Staff at here nice. Management seems the issue. Also note partial view can mean in my case over a carpark and half view of carpark. Little attention to details. Dirty carpets on steps. No nibbles on hen drinking cocktail. Slow service. Surly wait staff in main restaurant ( witnessed two arguments with customers and them) Very expensive and not really worth it. Disappointed. Hoped for a spa type relaxed stay. I was over the whole issue if only they didn’t try and cheap out on their apology credit at the very end. Embarrassing. Anyway. Nice, elegant, beautiful setting but not what I would expect from a hotel at over $1100 a night. Just be specific when you book about room situation and corporate affairs they are having.
Stayed 3 nights in Jul 2023

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in May 2023

10/10 Excellent

Juliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is a must see! Beautiful grounds all around. Beautiful architecture. Staff was extremely friendly and helpful! Michellin Star Restaurant is a must! Breakfast was amazing at the Saltz Restaurant! Beautiful views from our balcony and bed!!! Overall we had an incredible experience. Would definitely recommend to friends and family!
Stayed 1 night in May 2023

10/10 Excellent

prisela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Beautiful hotel.
Stayed 4 nights in Apr 2023

6/10 Okay

Tigran

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in we will not acknowledged by eye contact at the line. We stayed 15 minute , it was be 1 recieptionist. After 15 minute our staying, they called the collegu. They was not tell any information about hotel. So FrontDesk 1 points. Only from fromdesk girl good working, she change our room, because the room, which took us for first, was very ugly and dirty. Housekeeping 5 points, they are hi level. Housekeeping is the best service. Spa is exelent ,especially Italian guy from spa cafe. Hi is the best employee...
Stayed 1 night in Dec 2022