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The Wilderness Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Wilderness Hotel

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Property grounds
Front of property
3 bars/lounges
Standard Family Double Room

Reviews

7.6 out of 10

Good

Popular amenities

  • Gym
    Gym
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Room service
    Room service
  • Pool
    Pool

Explore the area

Map
George Road, Wilderness, Western Cape, 6560
  • Wilderness National Park
    3 min walk
  • Milkwood Village Shopping Centre
    4 min walk
  • Wilderness Lagoon
    5 min walk
  • George (GRJ)
    19 min drive

Room options

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

  • 80 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Classic King Rooms

Classic King Rooms

Classic King Rooms

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room

Room

Room

  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room (King)

Standard Room (King)

Standard Room (King)

  • 28.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room (Classic Twin 13)

Classic Twin Room (Classic Twin 13)

Classic Twin Room (Classic Twin 13)

  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Quad Twin Room

Premium bedding, Select Comfort beds, desk, laptop workspace

Deluxe Family Quad Twin Room

  • 35 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Family Quad King Room

Premium bedding, Select Comfort beds, desk, laptop workspace

Deluxe Family Quad King Room

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe King Rooms

Deluxe King Rooms

Deluxe King Rooms

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Family Bunk Bed Room

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Family Bunk Bed Room

  • 44 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Classic Family Double

Classic Family Double

Classic Family Double

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Family Double Room

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Family Double Room

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Family Suite

Luxury Family Suite

Luxury Family Suite

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the area

Wilderness

When you a stay at The Wilderness Hotel in Wilderness, you'll be in the historical district, within a 5-minute walk of Cape Floral Region Protected Areas and Wilderness National Park. .This family-friendly hotel is 0.2 mi (0.4 km) from Milkwood Village Shopping Centre and 0.2 mi (0.4 km) from Wilderness Lagoon.

What's nearby

  • Wilderness National Park - 3 min walk - 0.3 km
  • Wilderness Lagoon - 5 min walk - 0.4 km
  • Dolphin's Point - 2 min drive - 1.9 km
  • Map of Africa View Point - 9 min drive - 4.7 km
  • Victoria Bay Beach - 10 min drive - 9.1 km

Getting around

  • George (GRJ) - 19 min drive

Restaurants

  • ‪The Green Shed Coffee Roastery - ‬4 min walk
  • ‪The Girls - ‬4 min walk
  • ‪KFC - ‬12 min drive
  • ‪Checkers - ‬11 min drive
  • ‪Pomodoro - ‬3 min walk

About this property

The Wilderness Hotel

Riverfront hotel with a full-service spa and bars
The Wilderness Hotel offers 155 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Refrigerators and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include outdoor tennis courts, an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wilderness Hydro and Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa.
Make yourself at home in one of the 155 air-conditioned rooms featuring flat-screen televisions. Your Select Comfort bed comes with premium bedding. Satellite television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as outdoor tennis courts, an outdoor pool, and a sauna. Additional amenities at this hotel include concierge services, babysitting (surcharge), and an arcade/game room.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby.
The Wilderness Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Afrikaans, Dutch, English, French, Xhosa, Zulu

Property amenities

Parking and public transport

  • Free off-site parking

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 3 bars/lounges
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 2 outdoor tennis courts
  • Arcade/games room
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Fridge (on request)
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Mud bath
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding
  • Select comfort bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge (on request)

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Facilities fee: ZAR 30 per person, per day and includes use of: sauna; spa; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 10 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Hotel Wilderness
Protea Wilderness Hotel
Wilderness Hotel Wilderness
Protea Hotel Wilderness
The Wilderness Hotel Hotel
The Wilderness Hotel Wilderness
The Wilderness Hotel Hotel Wilderness

The Wilderness Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 48 out of 178 reviews" "
Rating 8 - Good. 67 out of 178 reviews" "
Rating 6 - Okay. 46 out of 178 reviews" "
Rating 4 - Poor. 11 out of 178 reviews" "
Rating 2 - Terrible. 6 out of 178 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
The search and booking I submitted was for Wilderness resort in Wisconsin United States. The “quick” response from this location, still hasn’t hapoened
Stayed 3 nights in Aug 2024

6/10 Okay

Michael

Travelled with family
Liked: Amenities
The rooms were a bit dated. The key cards stopped working and had to be reprogrammed every day which was annoying. My sister didn’t have hot water for 6 out of the 7 days we stayed and reception promised to resolve it but didn’t. My sister asked for her room not to be cleaned as she didn’t want her stuff being moved around but they cleaned 6 out of the 7 days even though they were reminded every day. Bit of a shame really that the promises made weren’t honoured
Stayed 6 nights in May 2024

6/10 Okay

Jan

Liked: Cleanliness
Wouldn’t recommend
Avoid if possible. Needs investment also staff training. A positive is that it’s a good location and has a pleasant pool
Stayed 4 nights in Jan 2024

6/10 Okay

Kathy

Stayed 3 nights in Feb 2024

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Mike

Stayed 1 night in Feb 2024

8/10 Good

Anthony, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities
Q
Stayed 1 night in Jan 2024

6/10 Okay

Garth

My business and I use this Hotel at least 2 - 3 nights a month. The Hotel is generally great and staff friendly except this time. It is unreal how one person can make such a difference, and will contribute to your business decisions going forward. I made the mistake of asking for 2 rooms to be processed through one transaction and the utter bad attitude and generally reprehensible behaviour received from Olivia at the front desk was a true reflection of an individual that should not be in Hospitality!!! Unfortunate that one individual can ruin an otherwise great experience and ensure no future business to the hotel.
Stayed 2 nights in Nov 2023

2/10 Terrible

Dean

Stayed 1 night in Nov 2023

6/10 Okay

Ghulam

Stayed 1 night in Jun 2023

8/10 Good

Rod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent and common spaces are very smart and well-maintained. The room itself was a little tired and in need of some paint. In my aunt's room (103) the shower drain was blocked.
Stayed 1 night in May 2023

8/10 Good

Ashleigh

Stayed 2 nights in Apr 2023

10/10 Excellent

Elsa

Stayed 1 night in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
A Good choice
Although the hotel does need work, I found the hotel clean and comfortable. The room air conditioning was excellent as was the wifi, shower and bedding. They serve an excellent buffet breakfast.
Stayed 3 nights in Jan 2023

8/10 Good

Alan, New York

Travelled with partner
Old hotel that is a little outdated - no elevators - making moving luggage a challenge. There was a plant around the property that gave off a bad musty smell during this time of year. Noticed the smell in other areas around Wilderness, so it may have not been addressable. Breakfast was great, pool was nice. Wish it had a hot tub.
Stayed 2 nights in Jan 2023

2/10 Terrible

Daniella

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down, dirty hotel in need of an overhaul
The hotel is run down and dirty. We moved rooms due to the mould caked in our aircon. There cockroaches in the room. The general areas are filthy. We used to absolutely love this hotel it was under previous management. I cant see it going on for much longer without a serious revamp. The hotel needs a manager to better oversea how it is run. So disappointing. We will not be back
Stayed 5 nights in Jan 2023

6/10 Okay

Biplob

Travelled with family
Good
Stayed 2 nights in Dec 2022

4/10 Poor

Khalid

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very unhygienic & uncomfortable stay
Hi, this is more of a 2.5 star hotel, the pictures on the website are very deceiving. We had entered to a very old setting, check-in was quick, breakfast was decent however the rooms are very uncomfortable & unhygienic - we had found spiders & spider webs in the corner of the rooms, the rooms are also infested with ants, they attack any food stuff lying around. Very disappointed, don't think I will ever consider revisiting this hotel.
Stayed 1 night in Dec 2022

8/10 Good

Trevor

Liked: Staff & service, room comfort
Jewel needing tlc
This is a real jewel which needs a lot of Tox. Great location. Food was good excellent.
Stayed 2 nights in Dec 2022

8/10 Good

Tommy

Stayed 1 night in Oct 2022

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel has a reputation for giving out a hotel room that differs from the picture. Be aware.
Stayed 1 night in Sep 2022

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Just an over night stop
Stayed 1 night in Aug 2022

10/10 Excellent

Wilhelm

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Wilhelm

Stayed 1 night in May 2022

8/10 Good

Warren

Travelled with partner
Liked: Staff & service
The Hotel is being subtly transformed into something closer to its former grandeur. Its still a significant way off. Its tired and basic, but improving. The facilities are basic but functional and the staff are traned, helpful and polite. The location of the building is the best in town, expecially if you're there to sample the culinary delights on offer. In general, I recommend staying at this property. If you can, book a family room.
Stayed 3 nights in Feb 2022