My stay started with a sour note, I had booked an airport pick thru the hotel and it was confirmed however no one came to pick up and I had to negotiate with the taxi hounds of the airport, it was an ordeal. Upon checkin at the hotel when I vented to the staff, Beata, she assured me she will fix it. I was offered complimentary breakfast for my stay which was not included in my booking. and for my next booking after a few days (which I thought I may cancel due the first bad experience), they offered to upgrade me to a better room. This room was perhaps the best suite in the hotel, overlooking the church and Independence Monument. I appreciate that staff realized the mistake of missing airport pick up and offered enough to win me back as a customer. Throughout my 2 stays , staff was very warm, welcoming and friendly. Breakfast was great, wifi was fine (I was able to work easily), rooms were good, location is perfect.
One night the fire alarm went off due to a technical error, and next day the Manager apologized to all the guests at the breakfast personally and individually.
I am very impressed with the hotel, staff, services and above all Beata, well done! I will highly recommend staying here and I will myself stay here for my future trips, Namibia is beautiful.