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Poole Quay Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Poole Quay Hotel

Front of property
Lobby
Reception
View from property
2 bars/lounges, pub

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Housekeeping

Explore the area

Map
The Quay Poole Dorset, Poole, ENG, BH151HD
  • Poole Quay
    2 min walk
  • Coffee Club on the Quay
    1 min walk
  • Poole Station
    12 min walk
  • Bournemouth (BOH-Bournemouth Intl.)
    31 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Single Beds, Harbour View

Standard Twin Room, 2 Single Beds, Harbour View

Standard Twin Room, 2 Single Beds, Harbour View

  • 20 sq m
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room, Harbour View

Standard Double Room, Harbour View

Standard Double Room, Harbour View

  • 20 sq m
  • Harbor view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Express Poole, an IHG Hotel

Breakfast included
Free WiFi
Restaurant
Air conditioning
4.0 out of 5, Very good, (1001)
The price is AU$136
for 1 room
includes taxes & fees
8 Jan - 9 Jan
Holiday Inn Express Poole, an IHG Hotel

About the area

Poole

Located in Poole, Poole Quay Hotel is by the sea, a 1-minute drive from Poole Harbour and 10 minutes from Tower Park. .This golf hotel is 5.6 mi (9 km) from Bournemouth University and 5.7 mi (9.2 km) from Bournemouth Beach.

What's nearby

  • Poole Quay - 2 min walk
  • Poole Harbour - 3 min walk
  • RNLI College - 13 min walk
  • Lighthouse, Poole's Centre for the Arts - 14 min walk
  • Sandbanks Beach - 21 min drive

Getting around

  • Poole Station - 12 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 31 min drive

Restaurants

  • ‪The Quay - ‬4 min walk
  • ‪The Brewhouse - ‬6 min walk
  • ‪Italian Gossip - ‬2 min walk
  • ‪Jolly Sailor - ‬3 min walk
  • ‪Rockfish - ‬5 min walk

About this property

Poole Quay Hotel

Bayside hotel with bars and a 24-hour front desk
Poole Quay Hotel offers 70 accommodations with complimentary bottled water and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Poole hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 70 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take in the views from a terrace and a garden and make use of amenities such as wedding services. Additional amenities at this hotel include a picnic area, a banquet hall, and bike parking.
Grab a bite to eat at the Harbour View Restaurant, a restaurant where you can take in the ocean view, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are served on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Poole? This hotel has 990 square feet (92 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge between 7:30 AM and 10:30 AM on weekends.
Harbour View Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Anchor Bar - Overlooking the ocean, this pub serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Self parking on site (GBP 7.00 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee weekends 7:30 AM–10:30 AM: GBP 12 for adults and GBP 6 for children
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Harbour View Restaurant
  • Anchor Bar

Things to do

  • Bike parking

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Travel cot

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business centre
  • Conference space (990 square feet)
  • A meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12 for adults and GBP 6 for children
  • Self parking fee: GBP 7.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Poole Thistle
Thistle Hotel Poole
Thistle Poole
Poole Thistle Hotel
Thistle Poole Dorset
Thistle Poole Hotel Poole
Thistle Poole Hotel
Thistle Hotel
Thistle Poole
Poole Quay Hotel Hotel
Poole Quay Hotel Poole
Poole Quay Hotel Hotel Poole

Poole Quay Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 180 out of 720 reviews" "
Rating 8 - Good. 315 out of 720 reviews" "
Rating 6 - Okay. 125 out of 720 reviews" "
Rating 4 - Poor. 66 out of 720 reviews" "
Rating 2 - Terrible. 34 out of 720 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Claire

Stayed 1 night in Mar 2024

6/10 Okay

Louise

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Lynn, Coleford

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Seemed short of staff that limited the facilities available. Bars unopened slow service at reception card readers not working. No opportunity to extend checking out time. Original pet room given to an earlier arrival so had to use first floor and not ground floor with a blind small dog even though I telephoned the day before arrival to confirm booking and pet details.
Stayed 1 night in Mar 2024

8/10 Good

Alice

Stayed 1 night in Mar 2024

6/10 Okay

Darren

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tired rooms no bottled water in multiple rooms the company booked (15) reception answer yes we run out.
Stayed 1 night in Mar 2024

6/10 Okay

JIM

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
My stay.
The Hotel is clean but very dated and third, ranging from cracked sinks from TV's with very few channels.
Stayed 1 night in Mar 2024

4/10 Poor

michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room1 no hot water. Replacement basin blocked, toilet not flushing
Stayed 1 night in Feb 2024

6/10 Okay

Andrew

Liked: Room comfort
Disliked: Staff & service
Poole Quay Hotel
There was very little cover on reception so it was not very easy to ask for shampoo and shower gel etc We needed these items as on our arrival day there was only 1 small tube of shower gel and only 1 shampoo aswell The kettle was badly scaled Another day the bin was not emptied As already mentioned due to lack of staff on reception we were not able to discuss these points with anyone The location of the hotel was in a lovely position and close to amenities
Stayed 3 nights in Feb 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and staff were more than friendly and helpful
Stayed 1 night in Feb 2024

6/10 Okay

Alison

Liked: Cleanliness, staff & service
Okay but Room for Improvement
Based on the room we were in, they desperately need updating, and I haven’t seen a curtain rail like that since my nan was alive! You could feel the springs in the mattress and the pillows were really thin. The bath was so badly stained it was disgusting. However, on the plus side, the staff were very friendly and professional and the restaurant/bar was lovely, with views from the restaurant over the harbour. We only had breakfast here so can’t comment on what it’s like in the evening but would certainly try it if we were to stay here again. And it’s dog friendly - our lovely waitress gave our cocker spaniel a bowl of kibble and biscuits!
Stayed 1 night in Feb 2024

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Stayed 1 night in Jan 2024

6/10 Okay

Mohammed Tajudeen

Travelled with group
Disliked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Ryan

Disliked: Property conditions & facilities
The Hotel is in an excellent position on Poole Quay. But the management of the Hotel have let the Hotel fabric and surroundings deteriorate considerably. There are 2 large weeds growing out of the front door. There are weeds and litter all around the Hotel. It looks as if the Management do not care about presentation of the Hotel. The evening security is very strange. It does not cost much to keep a property tidy and clean of Litter. The Hotel looks a disgrace and so sad as it was one of the best Hotels in Dorset in its day.
Stayed 1 night in Dec 2023

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great venue
Excellent staff amazing team. Thank you all
Stayed 2 nights in Dec 2023

2/10 Terrible

Darren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is shocking the bathroom was dirty and the bath I really wouldn’t want to bath in it as was disgusting and full of hard water stains as never cleaned properly.. Was a windy night and the wind noise coming through the windows was awful and kept you awake, only to be told on check out by the bloke on reception that they know how bad the windows are and they are meant to be sorted in January. If you are in a room next to the stairs good luck with trying to get some sleep past 5 in the morning as they have no soft close on doors so all they do is slam shut. This hotel is very tired and outdated but like something out of faulty towers.. Next morning we logged a complaint with the chap on reception written down and got told someone would be in contact with us and we are now talking a month ago still nothing. Don’t waste you money with this disgusting bad customer service place.
Stayed 1 night in Dec 2023

8/10 Good

Rahulkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking spaces and a lovely spacious room
Stayed 1 night in Dec 2023

2/10 Terrible

Jake

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Simon

Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Carpet very dirty in room 104. We had a lovely stay but the hotel does need a lot of cosmetic changes.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023