Extended Stay America Suites Boston Westborough Connector Rd Reviews
Reviews
5.8
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
When we first arrived we saw 2 cockroaches in our room. I hate insects but even if I didnt, nobody likes to see that during their stay. Luckily we didnt see any after. Inside hotel looked old and had odd smell. Otherwise no issues.
Checking in was asked what room we wanted. I said whatever is easier. Lady said well what floor because there are rooms on 1st, 2nd and 3rd floors. I said well how about first floor. Lady then puts me on 3rd floor. Get into room and open cabinet in kitchen area and roaches are running around. Bathroom was also very unclean. Would not recommend.
Property was is much disarray. Outside entry, lobby and room were dirty. Hallways smelled, room floors were filthy. Refrigerator was rusty and noisey. Family domestic assault occured right in front of us out in the parking lot involving a man with a hammer, police called. This facility is in much need of repair. Staff was nice but would not stay there again.
The staff here are wonderful however the hotel is absolutely disgusting. The carpet was dirty and stained. The walls are filthy. The bed had hair everywhere and there were bugs in the room.
Place is disgusting and there are families hanging outside smoking cigarettes at all hours of the night. The smell in the hotel is nauseating. Absolutely disgusted and lost $175!
Great staff at check in. Room was great, clean and comfortable.
William
Stayed 1 night in Jun 2024
6/10 Okay
Ignacio
19 June 2024
Ignacio
Stayed 3 nights in May 2024
2/10 Terrible
Jon
Business traveller
14 June 2024
Disliked: Staff & service
There was no property manager on the property and there food trash left under the sink on kitchenette, very dirty. I got no manager help. I think I should receive complete refund instead of partial refund.
The room I was given looked like a room from the first 48! Big stains on the carpet, blood stains on the wall, bathtub looked like someone was jack hammering in it, holes in the kitchenette area that was filled with glue. The floor and fridge looked like it hadn’t been cleaned in a long time. I went to the desk and got a full refund and booked elsewhere. I will post pictures if it allows me too