8/10 Good
David, Taylorsville
Travelled with partner
8 Jan 2025
Liked: Staff & service, property conditions & facilities
A truly charming place to stay. Large, spacious and modern rooms. In a great location in the city. Key historical sites are all in walking distance. Unfortunately, this hotel uses online check in. They forgot to send me the code, so I (along with at least three other lodgers) had to call the staff support line. They were very nice and helpful, spoke at least English and German, but it was an annoyance. The fact that there appears to be no management onsite also had other problems. For example, once we finally got checked in, the elevator was completely full of dirty towels. Someone in another group used a walker and needed to get into it. They had to wait while someone from the downstairs restaurant removed all the towels. The following morning, I used the very nice coffee maker but found that it appeared not to have been cleaned for a long time and was full of mold… cleaning it with the hand-sensor operated sink was less than a relaxing.
David
Stayed 1 night in Dec 2024