Visited Xi’an with my elderly mom, booked at Campanile for 6 nights. However, whenat the hotel, Front Desk staff, ShanShan advised that she could not find our reservation that I booked through Hotels.com. Fortunately, all were sorted out and were given a room after almost 1/2hr wait.
Our room was clean and spacious enough for the two of us, and housekeepers were polite and friendly, thou one of the morning, we’re woken up by a housekeeper who was eager to clean up our room even when DND sign was hanged outside our door.
It is a NO SMOKING premises, but some inconsiderate guests ignored the policy and smoked in the room.
Thus, a suggestion to Front Desk to advise/remind all guests during check-in that it’s strictly NO SMOKING hotel and seek their compliance/acknowledgement in due respect to the other guests like myself who is intolerant to cigarette smell.
The hotel is walking distant to Drum Tower, Bell Tower, Great Mosque, Muslim Quarter, shopping malls, eateries and Bell Tower MRT Stn.
The Concierge, Neil was so helpful to assist in calling our airport shuttle several times when he was running late for 1/2hr to send us to the airport on departure day.
Overall, we enjoyed our stay and appreciate the hospitality received..
Thank you