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Sheraton Grand Xishuangbanna Hotel

4.5 star property

Photo gallery for Sheraton Grand Xishuangbanna Hotel

Exterior
Exterior
View from property
Meeting facility
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Gym
  • Free WiFi

Explore the area

Map
No.1 Yuntou Road, Gasa Town, Jinghong, Xishuangbanna Dai, Yunnan, 666109
  • Tropical Flower and Plants Garden
    ‪9 min drive‬
  • Mandai Buddhist Temple
    ‪10 min drive‬
  • Peacock Lake Park
    ‪10 min drive‬
  • Jinghong (JHG-Xishuangbanna)
    ‪13 min drive‬

Room options

View all photos for Family Room, Family room, 1 King, Garden view

Family Room, Family room, 1 King, Garden view | Living room

Family Room, Family room, 1 King, Garden view

  • 106 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Suite, 1 Bedroom Larger Suite, 1 King, Balcony

Ambassador Suite, 1 Bedroom Larger Suite, 1 King, Balcony | Living room

Ambassador Suite, 1 Bedroom Larger Suite, 1 King, Balcony

  • 167 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom Suite, 1 King, Garden view, Balcony

Premier Suite, 1 Bedroom Suite, 1 King, Garden view, Balcony | Living room

Premier Suite, 1 Bedroom Suite, 1 King, Garden view, Balcony

  • 110 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Single Beds, Smoking, Garden View (Balcony)

Premium bedding, down duvets, in-room safe, desk

Grand Room, 2 Single Beds, Smoking, Garden View (Balcony)

  • 55 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Room, 1 King Bed, Smoking, Garden View (Balcony)

Premium bedding, down duvets, in-room safe, desk

Grand Room, 1 King Bed, Smoking, Garden View (Balcony)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Smoking, Balcony

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Single Beds, Smoking, Balcony

  • 55 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Smoking, Balcony

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Smoking, Balcony

  • 55 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Smoking, Garden View

Terrace/patio

Deluxe Room, 2 Single Beds, Smoking, Garden View

  • 55 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Smoking, Garden View

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Smoking, Garden View

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

InterContinental Xishuangbanna Resort by IHG

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (26)
The price is AU$408
for 1 room
includes taxes & fees
2 Mar - 3 Mar
InterContinental Xishuangbanna Resort by IHG

About the area

Jinghong

Located in Xishuangbanna Dai, Sheraton Grand Xishuangbanna Hotel is on the waterfront, within a 15-minute drive of Mandai Buddhist Temple and Manting Park. .This family-friendly hotel is 5.9 mi (9.4 km) from Tropical Flower and Plants Garden and 6.5 mi (10.5 km) from Peacock Lake Park.

What's nearby

  • Tropical Flower and Plants Garden - 9 min drive
  • Mandai Buddhist Temple - 10 min drive
  • Peacock Lake Park - 10 min drive
  • Manting Park - 11 min drive
  • Xishuangbanna Primitive Forest Park - 22 min drive

Getting around

  • Jinghong (JHG-Xishuangbanna) - 13 min drive

Restaurants

  • ‪D调酒吧 - ‬6 min drive
  • ‪情人洋酒馆 - ‬12 min drive
  • ‪蛐蛐蚂蚱 - ‬8 min drive
  • ‪西双版纳Sun Moon Guesthouse - ‬13 min drive
  • ‪山寨咖啡 - ‬12 min drive

About this property

Sheraton Grand Xishuangbanna Hotel

Luxury hotel with 3 restaurants and free valet parking
Sheraton Grand Xishuangbanna Hotel offers 326 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and washers/dryers. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can experience the thrill of a safari, and enjoy recreation facilities including hot springs, an outdoor tennis court, and a health club. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision. Guests under 17 years old are not allowed in the swimming pool, health club, or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

There are 4 hot springs open between 8:30 AM and 10:00 PM.
Make yourself at home in one of the 326 air-conditioned rooms featuring iPod docking stations. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
You can experience a safari, and enjoy hot springs and a health club. This hotel also features complimentary wireless internet access, concierge services, and supervised childcare.
Enjoy Chinese cuisine at Yue, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Xishuangbanna Dai? This hotel has 26673 square feet (2478 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Yue - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Feast - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Red Basil - This poolside restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • Free uncovered self-parking on site
  • Free valet parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage
  • Return airport shuttle (surcharge) from 8:30 AM to 10:00 PM
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: CNY 138-160.9 for adults and CNY 69-138 for children
  • 3 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Yue
  • Feast
  • Red Basil

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Billiards/pool table
  • Boating
  • Children's pool
  • Concerts/live shows
  • Table football
  • Game/wildlife viewing
  • Hiking/biking trails
  • Hot springs
  • Indoor pool
  • Lifeguards on-site
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Safari
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • Arcade/games room
  • Children's games
  • Children's pool
  • Children's toys
  • Fence around the pool
  • Free children's club
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Pool gate
  • Pool toys
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare
  • Washer/dryer

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (26673 square feet)
  • Meeting rooms - 10

Outdoors

  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 4 hot springs
  • Hot springs open from 8:30 AM to 10:00 PM
  • Hot springs water temperature (Celsius) - 38

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Braille signage
  • Cobblestone flooring in public areas
  • Lift
  • Lift door width (centimetres): 50
  • Front entrance ramp
  • Gravel flooring in public areas
  • Handrails in hallways
  • Hallway handrail height (centimetres): 5
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 5
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Pool access ramp on site
  • Portable shower seat
  • Raised toilet seat
  • Raised toilet seat height (centimetres): 2
  • Smooth flooring in public areas
  • Step-free path to entrance
  • Transfer shower
  • Thin carpet in room
  • Tile flooring in public areas
  • Vibrating pillow alarm
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 110
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Boat/paddles on site
  • Books
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Games
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • Romance packages available
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch TV
  • Digital channels
  • iPod dock

Food and drink

  • Free bottled water
  • Local meal delivery service
  • Mini fridge
  • Paper towels

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Washer and dryer
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 4:00 PM and midnight
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 380.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per accommodation, per night
  • Breakage deposit: CNY 1000 per stay
  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 138 to 160.9 for adults, and CNY 69 to 138 for children
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 4:00 PM and midnight
  • Rollaway bed fee: CNY 380.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking and access to the hot springs
This property accepts credit cards, debit cards, mobile payments, and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Hot springs access available from 8:30 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 17 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 12 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Sheraton Grand Xishuangbanna Hotel Jinghong

Sheraton Grand Xishuangbanna Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 7 out of 14 reviews
Rating 8 - Good. 5 out of 14 reviews
Rating 6 - Okay. 2 out of 14 reviews
Rating 4 - Poor. 0 out of 14 reviews
Rating 2 - Terrible. 0 out of 14 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Memorable Experience
We were pleasantly surprised by their hot springs and dinner bbq that they offer. The service is great, we were celebrating our Anniversary during our stay and they made it very memorable with a surprise waiting for us in our room. A very memorable stay and a place I would recommend to our friends and to anyone looking to relax whilst in Xishuangbanna.
Stayed 2 nights in Oct 2021

8/10 Good

PAUL

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful personnel. Beautiful hotel setting. Large rooms. Delicious breakfast.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at Banna
Extremely friendly staff. Top notch facility. Hot spring hot tub at the hotel. Location is a bit far away from other places. The hot spring smell maybe a bit bothersome at the beginning.
Stayed 3 nights in Jun 2017

10/10 Excellent

Zeyu

Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
天候
天候に恵まれず、外での観光が殆どできなかったのは残念です。そういった場合に何かお勧めできるアトラクションの紹介などあれば良かったと思います。ホテル周辺には食事するところがなく、ホテル内だけの食事となったことも残念な点です。
Stayed 3 nights in Oct 2021

8/10 Good

eizo

Liked: Staff & service
まずまず
シェラトンだが、そこまでの快適さはないと思う。
Stayed 5 nights in Jan 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
不符合万豪该有的标准
早餐真的是太一般了 可颂应该是前一天的 都没有加热 口感不酥脆 果汁也不是鲜榨果汁 都是瓶装饮料 还有housekeeping服务也太随意了，打扫完都不更新洗发水沐浴露
Stayed 2 nights in Mar 2021

8/10 Good

sihjie

Stayed 4 nights in Oct 2020

10/10 Excellent

Keto

Liked: Cleanliness, staff & service, property conditions & facilities
コミュニケーションについて：スタッフのうち、一部しか英語を解さないため、基本的には翻訳アプリを通じてのコミュニケーションになります。一応シェラトンホテルの一員なのですから、もう少し英語を話せる人を増やしてくれたら、と思います。 アクセス：空港に近く、市街からは遠いため、市街地との移動が難しいです。ホテルに頼むと片道60元で送迎してくれます。タクシーも同様の値段です。 施設：ホテル内には温泉(おそらく硫黄泉)が湧いており、複数の露天風呂が整備されているほか、屋内、屋外プールほかの各種施設も広く、しっかりと整備されています。また、特産のプーアル茶を売る店もあり、店員さんが淹れながら説明してくれます。 朝食：ビュッフェは中華、洋食の両方が楽しめる内容となっており、種類もかなり豊富ですので、絶対に朝食込みのプランにすべきです。 ホテル内でゆっくりと過ごすには、コストパフォーマンス抜群ではないでしょうか。
Stayed 1 night in Mar 2019

8/10 Good

shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019

10/10 Excellent

YE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好，推荐！
版纳最好的四星酒店，符合我们的期望，下次去还会入住。
Stayed 2 nights in Jul 2017