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Elba Lanzarote Royal Village Resort

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Elba Lanzarote Royal Village Resort

5 outdoor pools, pool loungers
Front of property
Garden
In-room safe, desk, free WiFi, bed sheets
Lobby sitting area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Bar
  • All-inclusive
  • Pool
  • Spa
  • Gym

Explore the area

Map
Avenida Faro Pechiguera, 1, Yaiza, Lanzarote, 35570
  • Aqualava Water Park
    8 min walk
  • Playa Blanca
    15 min walk
  • Playa Flamingo
    15 min walk
  • Arrecife (ACE-Lanzarote)
    29 min drive

Room options

View all photos for Family Superior Junior Suite (2 adults and 3 children)

In-room safe, desk, free WiFi, bed sheets

Family Superior Junior Suite (2 adults and 3 children)

  • 58 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Superior Junior Suite (6 adults)

In-room safe, desk, free WiFi, bed sheets

Family Superior Junior Suite (6 adults)

  • 58 sq m
  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Superior Junior Suite (3 adults and 2 children)

In-room safe, desk, free WiFi, bed sheets

Family Superior Junior Suite (3 adults and 2 children)

  • 58 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Superior Junior Suite (4 adults and 2 children)

In-room safe, desk, free WiFi, bed sheets

Family Superior Junior Suite (4 adults and 2 children)

  • 58 sq m
  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Superior Junior Suite (3 adults and 1 child)

In-room safe, desk, free WiFi, bed sheets

Family Superior Junior Suite (3 adults and 1 child)

  • 58 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Superior Junior Suite (3 adults and 3 children)

In-room safe, desk, free WiFi, bed sheets

Family Superior Junior Suite (3 adults and 3 children)

  • 58 sq m
  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds

View all photos for Prestige Junior Suite (3 adults)

In-room safe, desk, free WiFi, bed sheets

Prestige Junior Suite (3 adults)

  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Comfort Suite, Terrace (3 adults)

In-room safe, desk, free WiFi, bed sheets

Comfort Suite, Terrace (3 adults)

  • 3 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Comfort Suite, Terrace

In-room safe, desk, free WiFi, bed sheets

Comfort Suite, Terrace

  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Superior Junior Suite (4 adults and 4 children)

In-room safe, desk, free WiFi, bed sheets

Family Superior Junior Suite (4 adults and 4 children)

  • 58 sq m
  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Superior Junior Suite (4 adults and 3 children)

In-room safe, desk, free WiFi, bed sheets

Family Superior Junior Suite (4 adults and 3 children)

  • 58 sq m
  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Comfort Junior Suite (3 adults)

In-room safe, desk, free WiFi, bed sheets

Comfort Junior Suite (3 adults)

  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Prestige Junior Suite for single use

In-room safe, desk, free WiFi, bed sheets

Prestige Junior Suite for single use

  • 29 sq m
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Junior Suite (2 adults + 2 children)

In-room safe, desk, free WiFi, bed sheets

Family Junior Suite (2 adults + 2 children)

  • 29 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Comfort Suite (2 adults and 2 children)

In-room safe, desk, free WiFi, bed sheets

Comfort Suite (2 adults and 2 children)

  • 33 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Comfort Junior Suite (2 adults and 1 child)

In-room safe, desk, free WiFi, bed sheets

Comfort Junior Suite (2 adults and 1 child)

  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Terrace (2 adults)

In-room safe, desk, free WiFi, bed sheets

Junior Suite, Terrace (2 adults)

  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Comfort Suite (2 adults and 1 child)

In-room safe, desk, free WiFi, bed sheets

Comfort Suite (2 adults and 1 child)

  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Comfort Junior Suite for single use

In-room safe, desk, free WiFi, bed sheets

Comfort Junior Suite for single use

  • 29 sq m
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (for single use)

In-room safe, desk, free WiFi, bed sheets

Junior Suite (for single use)

  • 29 sq m
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite Prestige

In-room safe, desk, free WiFi, bed sheets

Suite Prestige

  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Terrace (2 adults and 1 child)

In-room safe, desk, free WiFi, bed sheets

Junior Suite, Terrace (2 adults and 1 child)

  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Superior Junior Suite (2 adults and 4 children)

In-room safe, desk, free WiFi, bed sheets

Family Superior Junior Suite (2 adults and 4 children)

  • 58 sq m
  • Sleeps 6
  • 3 Twin Beds

View all photos for Junior Suite, Terrace (3 adults)

In-room safe, desk, free WiFi, bed sheets

Junior Suite, Terrace (3 adults)

  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Superior Junior Suite (5 adults and 2 children)

In-room safe, desk, free WiFi, bed sheets

Family Superior Junior Suite (5 adults and 2 children)

  • 58 sq m
  • Sleeps 7
  • 2 Twin Beds and 1 Double Sofa Bed

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Exterior

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About the area

Yaiza

When you stay at Elba Lanzarote Royal Village Resort in Yaiza, you'll be near the beach, within a 5-minute drive of Playa Blanca and Marina Rubicon. .This family-friendly hotel is 5.7 mi (9.2 km) from Papagayo Beach and 14.7 mi (23.7 km) from Corralejo Beach.

What's nearby

  • Aqualava Water Park - 8 min walk
  • Playa Blanca - 15 min walk
  • Playa Flamingo - 15 min walk
  • Dorada Beach - 2 min drive
  • Marina Rubicon - 5 min drive

Getting around

  • Lanzarote Airport (ACE) - 29 min drive

Restaurants

  • ‪Terraza Restaurante Brisa Marina - ‬16 min walk
  • ‪The Old Mill Irish Bar - ‬14 min walk
  • ‪Restaurante la Bahía - ‬16 min walk
  • ‪Casa Joaquin - ‬15 min walk
  • ‪La Gondola - ‬15 min walk

About this property

Elba Lanzarote Royal Village Resort

Family-friendly hotel with 3 restaurants and 5 outdoor pools
Elba Lanzarote Royal Village Resort offers 228 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished patios. Televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Yaiza hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elba Thalasso Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 228 air-conditioned guestrooms. Rooms have private furnished patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a waterslide, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and free babysitting.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with Mediterranean cuisine at Restaurante Yaiza, one of the hotel's 3 restaurants. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 8 AM to 10:30 AM.

Featured amenities include a computer station, express check-in, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 8 AM and 10:30 AM.
Restaurante Yaiza - This buffet restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.
Restaurante La Nonna - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Restaurante La Braserie - This brasserie serves brunch, lunch, and dinner. Open daily.
LOBBY BAR “LA BOHEME” - Onsite bar. Open daily.

All-inclusive details

All-inclusive room rates at Elba Lanzarote Royal Village Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 8 AM–10:30 AM
  • 3 restaurants
  • 1 poolside bar and 1 bar

Restaurants on site

  • Restaurante Yaiza
  • Restaurante La Nonna
  • Restaurante La Braserie
  • LOBBY BAR “LA BOHEME”

Things to do

  • 5 outdoor pools
  • Arcade/games room
  • Archery
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Volleyball

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free babysitting
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Mini golf
  • Playground
  • Separate living room
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 25-inch TV
  • Digital channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 06 to March 24:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Children under 6 years old are not allowed in the spa without adult supervision

Property is also known as

Elba Lanzarote Royal Village Resort Yaiza
THB Corbeta Hotel
THB Corbeta Hotel Yaiza
THB Corbeta Yaiza
Hotel Corbeta Yaiza
Elba Lanzarote Royal Village Yaiza
Corbeta Yaiza
Elba Lanzarote Royal Village
Corbeta Hotel Yaiza
Corbeta Hotel
Hotel Corbeta
THB Corbeta
Elba Lanzarote Royal Village
Elba Lanzarote Royal Village Resort Hotel
Elba Lanzarote Royal Village Resort Yaiza
Elba Lanzarote Royal Village Resort Hotel Yaiza

Elba Lanzarote Royal Village Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 104 reviews" "
Rating 8 - Good. 47 out of 104 reviews" "
Rating 6 - Okay. 11 out of 104 reviews" "
Rating 4 - Poor. 3 out of 104 reviews" "
Rating 2 - Terrible. 1 out of 104 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Stayed 2 nights in Apr 2023

8/10 Good

Naveen

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall place was scenic and beautiful, Staff were excellen, but not happy about the food quality, room toiletries and basic things like providing water for the room.
Stayed 3 nights in Oct 2022

8/10 Good

Euan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally a pretty good experience overall. Cleanliness in the eating area not always great and food range a bit repetitive after 7 days. Eating out for some of the time was necessary
Stayed 7 nights in Mar 2022

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Lovely hotel. The rooms are large and very modern. Always kept very clean and tidy. Pools are cold that is only downfall, the chlorine pool could definitely do with being heated seen as salt one can’t. Good choice of food, though a lot of breakfast items such as sausages were cold most days. Staff always very pleasant, though restaurant manager Juan very rude and found this last time too. Animation team are fabulous, such a good laugh. Would definitely stay again.
Stayed 7 nights in Nov 2021

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall good
One the whole a very good weeks stay at the Elba. Room very comfortable and clean. Had a coffee machine but they were very reluctant to give you the coffee for it. Bottled water provided in the room which is nice. Pool areas very clean and nice pools. Need to enforce the no reserving of sun beds. To many covered in towels all day without getting used.(just remove them like we did) Bar areas good and a good selection of international spirits on the all inclusive if you ask for them. Restaurants. Main buffet one, not bad. A good selection for breakfast, lunch and dinner but wouldn’t like to have to eat there everyday if hear for more than a few days. The Italian which you have to book into. We’ll this on our visit was the worst experience of the week. We could only get the last sitting, 9.00pm. We opted for the cold buffet to start, we went up and 80% of items were gone, not refilled. We asked for them. After about 45 mins and asking again the chefs came out with some bread and threw it into the serving area. His attitude was so bad, just because he had to make more items. He didn’t make what we were waiting for. After 1 hour wait we eventually had to have what we could. Everything after that was just a rush. They just wanted to get finished and us out. Struggling to get service for more drinks etc. Asked for a coffee at the end of the meal and were told go get your own in the bar as we have to close. Massive let down to what had been a good visit.
Stayed 7 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This hotel is in good condition and great facilities for those with young families who like organised entertainment on site and buffet style food. Not for me I'm afraid but nice spacious room and relatively quiet on the outer edges of the complex. Very busy pool area.
Stayed 6 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2021

2/10 Terrible

Mohsen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable and unwelcoming experience
My experience at this hotel was terrible. The staff were extremely rude and unwelcoming and they didn't provide any of the services they mentioned. Even for simple items such as toothbrush or pillow I had to request them multiple times. The condition of the dining area was horrible, the dishes and cutleries they used were unclean and they were even lip marks on the glasses which was disgusting specially during these pandemic times basic hygienes are very important. I booked a room for 3 adults and in the room there were only 2 proper beds and one pop up bed and it was very uncomfortable staying in that room. Overall the experience was very terrible and I would not suggest staying at this hotel at all.
Stayed 3 nights in Dec 2020

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 7 nights in Feb 2018

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
More staff needed at this hotel. Can take a very long time to get served at the bar and in the buffet restaurant. Plates not cleared from tables when you have finished. Lots of tiny cockroaches in the bar and entertainment area of an evening. I know there are cockroaches in the canary islands but there was an exceptional amount here but only in certain parts of the hotel. Positives....lovely food in the restaurants, nice drinks, lovely pool area. Rooms were nice, clean and modern with very comfy beds.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic holiday
Me and my daughter had a great family holiday. Lots of thing to keep her entertained, including the fantastic entertainment staff. Would defiantly return
Stayed 6 nights in Oct 2019

10/10 Excellent

Robert, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diego older guy on the recepion very professional. Very nice and extremely polite cleaner. Food was amazing and with very good variety. We didny like mosquitoes and flies. We have never seen that many mosquitoes. Overall very good property
Stayed 7 nights in Sep 2019

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second year running that we have had a girlie 4 day break at this hotel. The rooms are spotless and the quality of service is brilliant. Staff are so helpful and nothing is too much trouble. Food is great too. Hotel has a lot to offer. It is about a 20 minute walk down to the beach but it is a nice walk. My friends and I had a lovely surprise when we returned this year as we were immediately upgraded to the premium suites which was fab as it was our 50th birthdays. I would certainly recommend this hotel to anyone as it caters for everybody of all ages. We will certainly be returning.
Stayed 4 nights in Apr 2019

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like the brochure describes
This is the second time we’ve stayed at Elba Lanzarote, both times as enjoyable as the other. We were delighted on arrival to find out that we had been upgrade to the premium suites so enjoyed the same fantastic standard of accommodation as the main complex but with a few little extra luxuries as well as access to an adults only area with a fab pool and bar and in the morning and evening an exclusive adults only restaurant with an amazing chill out bar area. The hotel complex is clean, spacious, modern and has great facilities. The staff are amongst the friendliest and helpful people you could meet and nothing is too much trouble for them. It’s a little bit of a walk to the beach and marina but once you get there there’s plenty to do and the views are lovely. Couldn’t fault a single thing about this trip, my friends and I loved our 4 night break and plan to make next year our 3rd visit to this lovely hotel.
Stayed 4 nights in Apr 2019

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities, room comfort
Everything that’s needed to be a top hotel!
Hotel was perfect for the kids. The animations team were excellent and made the holiday fab for the little ones. The food was okay as far as all inclusive goes. The downfalls were the restaurants were understaffed. Waiting for a drink for up-to 15 mins at the pool bar and waiting for a table in the restaurant is something I’ve never experienced in an all inclusive resort. This unfortunately made stretched some members of staff who ultimately became stressed and made the trip uncomfortable at times, also letting it down for the other staff who were brilliant all of the time. Final verdict is I would return because the pros outweighed the cons but little things that could be easily rectified need to be sorted. I spoke to several other families who all commented on the same the same things so it seemed to be obvious problems, one gent brought it to the pr reps attention who insured him they were not understaffed. Unless they listen to the customers then I can see this almost new hotel taking a dip in form and reviews.
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The rooms were tiny and not as expected the picture made them look a lot bigger. Also paying extra for comfort was not worth it as we did not get anything extra for 3 days and it was only slipper robes abs 4 nespresso capsules
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We have now stayed at the Elba Lanzarote twice ,it is excellent ,lovely surroundings ,plenty of space ,never seems overcrowded,love the little villas,the food is fantastic,and the staff are brilliant ,especially Gemma and Tao ...Thank you again
Stayed 7 nights in Feb 2019

10/10 Excellent

Eilz, Ayrshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, upgrade to premium suites which cafe as a surprise. Staff were excellent and so helpful. No faults for this hotel.
Stayed 4 nights in Jan 2019

4/10 Poor

MrsG, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival we were advised of an upgrade to room 273. The upgrade was in fact a downgrade. Asides from it being a larger room, the decor was dated and located at the back of the resort where none of the rooms had been refurbished. It had no resemblance to the pictures on the website. We asked reception if any other rooms were available and were told they were fully booked. We found availability online, so knew there was no truth in this. Our room had a damp problem, our sheets were constantly wet, the floor was moist and water droplets ran down the wall. We also had alot of dust and had to strip our own bed in order for the sheets to be changed. Our cleaner slammed doors in protest about this. The bathroom floor had the same filth in the corners for 4 days and I even witnessed one cleaner mopping the floor with one of the bathroom towels and his foot! On the 4th day brown sludge poured from our taps! We spoke to the hotel management team and showed them pictures. They changed our room back to the type we originally booked (room 152) and it was delightful in comparison. We were invited to the adults only NYE gala by way of apology. The all inclusive option is limited, because we stayed 6 nights over the festive period and not 7 we were unable to use the al la carte restaurant. The buffet restaurant was ok, but very repetitive and not of great quality. One evening we ordered cocktails and the bar man coughed right into them. We will not be returning. So disappointing!
Stayed 6 nights in Dec 2018

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel...really baby friendly! Staff and service was very good. No issues throughout our trip. Great location, close to beach and city centre.
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief stay at the Elba.
Had a brief stay at the Elba in October 2018. Arrived very late and had a fair wait to check in due to limited number of reception staff. However, room upgrade was welcomed and cold buffet was made available for the late arrivals. Room was well equipped and very quiet. Breakfast taken on the balcony in the sun was very pleasant with a good choice of hot and cold offerings. By contrast, the evening meal was just average and it was preferably to eat at the many restaurant choices in the town, particularly the Rubicon Marina. Hotel facilities were very good, although adults only pool was very small and overcrowded even in the early part of the day. Needs to be a bigger space. Overall, a nice stay but would opt for a B and B option or room only for a future stay, assuming that would be available.
Stayed 3 nights in Oct 2018

10/10 Excellent

Chris, Dunfermline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel with good spacious rooms and first class facilities
Stayed 9 nights in Oct 2018

10/10 Excellent

ammse20, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy overall
The rooms are brilliant, perfect for a small or young family but with space. The biggest plus for me was not having to set my alarm for 6.00am to get sunbeds. we were there for 10 nights and the earliest we got up for beds was 8.00am, infact by 11.00am there were still a few spare beds although these didn't have umbrellas. All the staff were super polite and helpful. the animation team were not in your face like some resorts and given the shape of the pools there was an area away from this at the furthers point from the kids pool. The food was excellent although by day 9 when the menu is repeated a little more variety would have been welcome.
Stayed 10 nights in Aug 2018