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Secrets Lanzarote Resort & Spa – Adults only (+18)

5.0 star property

Photo gallery for Secrets Lanzarote Resort & Spa – Adults only (+18)

4 outdoor pools, open 9:00 AM to 8:00 PM, pool umbrellas, pool loungers
Terrace/patio
Exterior
65-inch Smart TV with satellite channels, TV
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Spa
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
Urbanizacion Cortijo Viejo, Puerto Calero, Yaiza, Lanzarote, 35570
  • Fariones Sports Center
    ‪8 min drive‬
  • Quemada Beach
    ‪12 min drive‬
  • Playa Chica
    ‪18 min drive‬
  • Arrecife (ACE-Lanzarote)
    ‪15 min drive‬

Room options

View all photos for Double Room, Terrace (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Terrace (Preferred Club)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Terrace, Partial Sea View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Terrace, Partial Sea View (Preferred Club)

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Terrace, Ocean View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, Terrace, Ocean View (Preferred Club)

  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Pool Access (Terrace - Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Pool Access (Terrace - Preferred Club)

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace, Ocean View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Terrace, Ocean View (Preferred Club)

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Terrace, Ocean View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Terrace, Ocean View (Preferred Club)

  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Terrace, Ocean View (Preferred Club)

Deluxe Room, Terrace, Ocean View (Preferred Club)

Deluxe Room, Terrace, Ocean View (Preferred Club)

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Terrace, Ocean View

Double Room, Terrace, Ocean View | View from room

Double Room, Terrace, Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Terrace, Pool View

Double Room, Terrace, Pool View

Double Room, Terrace, Pool View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Terrace

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Terrace

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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Exterior

Dreams Lanzarote Playa Dorada Resort & Spa

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.2 out of 5, Very good, (1001)
The price is AU$454
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Dreams Lanzarote Playa Dorada Resort & Spa

About the area

Yaiza

Located in Yaiza, Secrets Lanzarote Resort & Spa – Adults only (+18) is on the boardwalk/promenade, within a 10-minute drive of Fariones Sports Center and Timanfaya Sub. .This luxury hotel is 5.8 mi (9.3 km) from Pocillos Beach and 16 mi (25.8 km) from Playa Blanca.

What's nearby

  • Lanzarote Golf Resort - 10 min drive
  • Puerto del Carmen Beach - 16 min drive
  • Playa Chica - 18 min drive
  • Pocillos Beach - 20 min drive
  • Playa de Matagorda - 23 min drive

Getting around

  • Lanzarote Airport (ACE) - 15 min drive

Restaurants

  • ‪El Ancla - ‬7 min drive
  • ‪MargheRita - ‬14 min walk
  • ‪Cofradia la Piñosa - ‬8 min drive
  • ‪Arenas Lounge - ‬9 min drive
  • ‪Restaurante la Chalana - ‬8 min drive

About this property

Secrets Lanzarote Resort & Spa – Adults only (+18)

Adults-only hotel with 6 restaurants and 4 outdoor pools
Secrets Lanzarote Resort & Spa – Adults only (+18) offers 335 air-conditioned accommodations with espresso makers and safes. 65-inch Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa has 10 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 335 air-conditioned rooms featuring espresso makers and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, an outdoor tennis court, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at World Café, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Yaiza? This hotel has 23003 square feet (2137 square meters) of space consisting of a conference center and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
World Café - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Barefoot Grill - This bistro specializes in Mediterranean cuisine and serves lunch only. Reservations are required. Open daily.
Portofino - Italian - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Gohan - Sushi Bar - This restaurant serves dinner only. Reservations are required. Open daily.
Bluewater Grill - This restaurant serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Secrets Lanzarote Resort & Spa – Adults only (+18) are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Tennis
Volleyball

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • World Café
  • Barefoot Grill
  • Portofino - Italian
  • Gohan - Sushi Bar
  • Bluewater Grill

Things to do

  • 4 outdoor pools
  • Bike rentals
  • Bike parking
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Scuba diving
  • Steam room
  • Tennis
  • Volleyball

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (23003 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 65-inch smart TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Espresso maker

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property's restaurants are open seasonally.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Spa fee: EUR 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Hesperia Lanzarote Hotel Yaiza
Hesperia Lanzarote Yaiza
Hotel Hesperia Lanzarote - Adults Only Hotel Yaiza
Hotel Hesperia Lanzarote - Adults Only Hotel
Hotel Hesperia Lanzarote - Adults Only Yaiza
Hesperia Lanzarote
Hesperia Lanzarote Yaiza

Secrets Lanzarote Resort & Spa – Adults only (+18) Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 461 out of 1002 reviews
Rating 8 - Good. 389 out of 1002 reviews
Rating 6 - Okay. 111 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ena Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent. Everything was spotless, the staff were exemplary, the facilities superb.
Stayed 5 nights in Nov 2024

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A lovely hotel, good location with a great spa! Beds were huge and big TV, quiet resort, buffet food was great with lovely presentation. Staff really friendly. Definitely recommend the spa. Close walking distance to the marina with a market on Tuesdays and Fridays. Gym was open 24hrs and had good selection of equipment. There are many free workshops (sushi making, macrame, cocktails, plants) and yoga/archery classes which were brilliant - we really enjoyed them! Some downsides were that free drinks were sometimes given upon entry to the restaurants for the first three days, then it stopped and not sure why. Unfortunately an item of my clothing was stolen from the women’s changing room so don’t go in with anything other than your swimwear and robe as very few lockers available if any. Our bench at the end of our bed was taken away also after the third day too, which was random. We had a problem with a drilling and hammering noise at 3am and after two nights of this we asked the hotel to investigate and thankfully they offered us to move rooms which was appreciated, but the staff were not sure what was causing the noise. Overall, enjoyed our stay but there are a couple of things that could be improved to make it a full 5 star experience.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An idyllic anniversary holiday
We stayed at Secrets for 5 nights and had the most amazing time. The welcome we received on arrival was attentive, warm & relaxed. Our room was so much better than we’d anticipated - spacious, clean, view to die for. The hotel gifted us a bottle of champagne & some chocolates in our room as we were there to celebrate our anniversary. The hotel was relaxed, clean & easy to navigate. We also had a massage in the spa whilst there and it was one of the best massages either of us had ever experienced. We found ourselves saying multiple times during our trip ‘I’d happily come back here’. We only had a couple issues during our stay. 1. The service we experienced at the Barefoot Grill was not up to the same standard as service across the rest of the hotel. We were standing waiting for a table for 5 minutes without any recognition from the servers that they were aware of us waiting. Then it took a further 5-10 mins to get menus once we were sat down. 2. There was a couple of days where our room wasn’t restocked with water after housekeeping and dirty glasses were left in our room after housekeeping had been. But, the size of those issues (insignificant in relation to the rest of the holiday) shows how hard it was to find fault with the holiday. Thanks to the Secrets Lanzarote team for making our anniversary trip a special one!
Stayed 5 nights in Nov 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely location and great property, we had a wonderful stay. My two main bits of feedback: it was unclear that going as “Preferred” unlocks a few extras for All Inclusive customers when booking through Expedia - it’s not just a difference in room! And, the service from staff was alright but not excellent or ‘5 star’, for example, once our food and drink order was taken and we were served our meal, that was it for staff interaction until a dessert menu was offered (and even then, only on some occasions, others we left after 20 minutes of empty plates at our table). Glasses were always left empty by staff, refills or additional drinks orders were not offered and no checks were made during our meal about the food or our dining experience. I acknowledge this is particularly fussy, but should be expected for a resort marking itself as 5 stars! Adjust the price and the rating and then I would adjust my expectations!
Stayed 4 nights in Oct 2024

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Staff was very pleasant
Stayed 7 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the whole an enjoyable trip. Cleanliness and service very good . Room comfortable ,well positioned, but a long walk with nearest lift out of action. Suroundings/gardens pleasent , too many steps and some surfaces rough uneven/cracked, not easy for disable/wheelchair users. On the whole dining good, disapointing to have to pay for drinking water each night,
Stayed 7 nights in Oct 2024

10/10 Excellent

Liz

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Thomas William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Feel drinks could have been. Slightly cheaper and more food options during the day
Stayed 4 nights in Oct 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay and look forward to visiting again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and attentive. Extremely clean hotel and well laid out if a bit tired in some places. Hallways very echoey so sound travels far and the walls in the rooms are thin so neighbours can be heard above, below and to the side. Not true all inclusive as some drinks on menus had an extra charge but a good selection none the less
Stayed 7 nights in Sep 2024

6/10 Okay

Alejandro

Liked: Staff & service, property conditions & facilities
Un "todo incluido" a precio de cinco estrellas. El hotel en general es espectacular. Aunque debe ser complicado mantener unas instalaciones tan grandes en un estado óptimo y eso se nota en algunos detalles en los que el paso del tiempo ha hecho mella, como algunos pasillos, jardines o ascensores. La habitación muy grande, con una cama alucinante más ancha que larga. Los amenities correctos. Lo peor sin duda es la calidad de la comida. En el desayuno cuesta elegir. Sí, hay de todo pero de una calidad bastante regular. La bollería se lleva la palma, incomible. Mi recomendación, menos y mejor. Una buena selección. Incluso el restaurante grill, cuya carne está bastante bien, tiene ese toque de calidad media (el pan por ejemplo es terrible). Es una pena, parece que está diseñado para echarte de comer, más que para ofrecerte algo rico, sabroso, exclusivo. Los estragos quizá de estar destinado a un turismo de masas extranjero. El SPA está muy bien, aunque pagamos el bono de todos los días y no pudimos disfrutarlo. El último día de nuestra estancia estaba cerrado. Pregunté por un reembolso pero no me lo aceptaron. A cambio nos dejaron "late check-out" sin coste. El personal en general encantador y pudimos disfrutar de alguna sorpresa en la habitación. Resumiendo, esperaba una experiencia más personal, con una gastronomía más cuidada. La experiencia en general es buena pero si quieres algo más exquisito tendrás que buscar otro sitio.
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. The staff were very helpful. Sometimes the service at meal times was a bit slow. The food was superb In general, it was a lovely stay and we got what we needed from it (rest, sun and lovely food)
Stayed 7 nights in Sep 2024

8/10 Good

Teean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lovely room. Had a bit of a problem with the food quality and made a complaint. To be fair to the hotel they did all they could to accommodate us and gave us a complimentary meal and a gift. They appreciated the feedback and if they get the food right this hotel could be outstanding. Staff a very friendly and would stay here again.
Stayed 5 nights in Aug 2024

6/10 Okay

ROBERT ANTHONY

Disliked: Property conditions & facilities
Pool facilities and the prefered lounge great...though tables for food in need of proper repair or replacement...unstable and loose screws seen. Loose tiling around resort, coykd cause trip or slip hazards for older or disabled guests. Loose banisters on stairs..falling hazard Water dripping from ceiling near pool table mezzanine...a slip hazard..even with foldable sign there! Cracks in walls with lime mortar..removed. Poor lighting on sensors near pool stairs so could cause trip or fall incident ay night?
Stayed 7 nights in Jul 2024

8/10 Good

Adam

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is stunning, the rooms, pools and grounds are all beautiful and very clean. The staff were very helpful. Particularly a worker named Kone who always welcomed you with a smile and went above and beyond to make your stay exceptional. There are a few restaurants a short walk away at the marina or you can get a short taxi to Puerto del Carmen which has plenty of bars and restaurants. The only downside is that you have to be up early in order to get a sun bed and the food at the buffet and the pool bar were very expensive for the quality of the food. Other than that, we really enjoyed our stay
Stayed 10 nights in Aug 2024

10/10 Excellent

J

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back soon
From start to finish staff were so welcoming and accommodating will be back soon can't thank the staff enough for their hospitality it really makes a difference when you're on holiday to be welcomed by smiling faces and knowledgeable staff who are happy to enhance your experience Thank you
Stayed 4 nights in Aug 2024

8/10 Good

joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice hotel - lovely staff
Stayed 5 nights in Aug 2024

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at this property. First time since it became Secrets Lanzarote. Some changes meant we couldn’t use all the pools however the three we could use were ideal. Staff were just delightful. Food was varied and always delicious. An absolute joy of a stay. Would highly recommend!
Stayed 4 nights in Aug 2024

6/10 Okay

Eleni

Travelled with family
Liked: Amenities
We stayed for 13 days at this location and wouldnt call it luxury at all. We purchased a Preferred Club all inclusive package because of previous experiences with the brand in Dominican and Mexico and were quickly disappointed. The hotel is beautifully designed and in a great location but getting tired and needs a refresh. Our room had cockroaches and we also saw them in hallways and the spa, so were wondering what goes on in the kitchen. We could never get loungers by any of the pools including the one at Preferred Club so we gave up. The cafe for Preferred Club has less options than Coco Cafe. The Preferred Club restaurants are really subpar compared to other locations and the service is really poor so we ended up using the buffet instead or eating out. Our complaints to Customer Experience met with indifference (eg Lanzarote has cockroaches, or when we asked why the server wasn't refilling my husband's wine they said they had other work to do). We don't recommend this hotel if you want a 5 star experience.
Stayed 13 nights in Jul 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a dream come true !!! Firstly the dining option is amazing!!! My favourite was the world class restaurant!!! The chefs in there are the best !!! Wide food options and good quality food and drinks!! The Piano bar is the most exciting!!! Enjoyed live music and entertainment!!! I love it
Stayed 3 nights in Jul 2024