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The staff were extremely helpful and the free lounge twice a day was a real bonus

Excellent location and staff were attentive to any questions we had.

This was great value for a hotel room right beside Nagano Station. I was surprised when entering the lobby by how nice the hotel was, since what I paid would have been for a budget hotel. The room was clean and had all the standard amenities. The staff were helpful with things like shipping our luggage and answering questions.

A nice quiet Hotel with friendly and helpful staff members. Rooms were well equipped and it is near the train station with many shops and restaurants.

The room is reasonable for three persons. We have been to smaller rooms. Nice for Japan rooms. Very convenient and walkable to shops, cafes and Nagano station.

It is self check in and there is a storage place for our luggage as we arrived around 1pm. This hotel is very close to the train station. There are lots of food options at the train station. Our room is kind of small for 2 adults with 2 luggage but we will manage. The room is clean. The staff are very helpful.