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Hotel Phoenix

4.0 star property

Photo gallery for Hotel Phoenix

Terrace/patio
Sauna
Interior entrance
Banquet hall
Standard Double or Twin Room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Sesvetska cesta 29, Zagreb, 10 360
  • Place, City Center One East
    ‪10 min drive‬
  • Place, Zagreb Zoo
    ‪16 min drive‬
  • Place, Maksimir Stadium
    ‪17 min drive‬
  • Airport, Zagreb (ZAG)
    ‪19 min drive‬

Room options

View all photos for Standard Double or Twin Room

Memory-foam beds, in-room safe, individually decorated

Standard Double or Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double or Twin Room

Memory-foam beds, in-room safe, individually decorated

Standard Double or Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Memory-foam beds, in-room safe, individually decorated

Deluxe Double Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Sesvete

With a stay at Hotel Phoenix in Zagreb (Sesvete), you'll be within a 15-minute drive of City Center One East and Garden Mall Zagreb. .This family-friendly hotel is 7.8 mi (12.5 km) from Zagreb Cathedral and 5.6 mi (9 km) from Zagreb Zoo.

What's nearby

  • City Center One East - 10 min drive - 11.5 km
  • Zagreb Zoo - 16 min drive - 9.0 km
  • Bundek Lake - 17 min drive - 16.5 km
  • Maksimir Stadium - 17 min drive - 9.7 km
  • Park Maksimir - 18 min drive - 17.5 km

Getting around

  • Sesvete Station - 18 min walk
  • Zagreb Airport (ZAG) - 19 min drive

Restaurants

  • ‪Hotel Phoenix Zagreb - ‬1 min walk
  • ‪Bistro i pizzeria “Pavić” - ‬18 min walk
  • ‪Hrga grill - ‬15 min walk
  • ‪Coctail bar "Amadeus - ‬12 min walk
  • ‪Zeppelin Caffe Bar - ‬17 min walk

About this property

Hotel Phoenix

Hotel Phoenix offers 55 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. A pillow menu is available. 43-inch flat-screen televisions come with premium digital channels. Bathrooms include bathrobes, slippers, and hair dryers.

This Zagreb hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 55 air-conditioned rooms featuring flat-screen televisions. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have hair dryers and bathrobes.
Don't miss out on recreational opportunities including an attached winery and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services. Guests can get around on the shuttle (surcharge), which operates within 5 km.
Enjoy Mediterranean cuisine at Maestro, a fine-dining restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and multilingual staff. Planning an event in Zagreb? This hotel has 10760 square feet (1000 square meters) of space consisting of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Maestro - Overlooking the garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; EUR 14 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Maestro

Things to do

  • Gym
  • Stereo
  • TV in common areas
  • Winery

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10,760 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 9 for children
  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Hotel Phoenix Zagreb
Phoenix Zagreb
Hotel Phoenix Hotel
Hotel Phoenix Zagreb
Hotel Phoenix Hotel Zagreb

Hotel Phoenix Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 62 out of 196 reviews
Rating 8 - Good. 87 out of 196 reviews
Rating 6 - Okay. 25 out of 196 reviews
Rating 4 - Poor. 17 out of 196 reviews
Rating 2 - Terrible. 5 out of 196 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Laura

Liked: Staff & service
The staff were lovely and the stay was overall good. The property is just a little run down and out dated. If that doesn’t bother you at all then it is a fine stay. We were only staying for the night before catching a flight so it served it’s purpose for us. Close to the airport.
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Junaid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do your self a favour.. Find a better hotel.. dont trust these photos. Thanks! Cold break fast No wifi signals in rooms No gym or Spa / all lies on listing
Stayed 1 night in Nov 2024
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort

Fine for being close to the airport

The hotel is located 25 minutes drive from Zagreb city centre and 10 minutes from the airport, in an urban residential area. It appears to have once been a glamorous venue, offering a relaxing spa along with other four star facilities. All of the staff we came across were really friendly and doing a great job in what seemed to be difficult circumstances. Unfortunately, plans to regenerate the local area, which would have really helped this hotel, have been put on hold due to inevitable economic struggles in recent years.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

JOHN

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in desperate need of a renovation. The bathroom appears to be about 50 years old. The room had an overwhelming fragrance that smelled like baby powder that made me think they were trying to cover an unpleasant odor. There were food crumbs beside the bed, so the room clearly hadn't been vacuumed. The staff we encountered were friendly and that was the only redeeming quality.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Abu Bakar

Liked: Cleanliness, staff & service, room comfort

4 tähden huono hotelli.

Huonessa ei toiminut ilmastionti, varasi huone 4 tähden hotelli ilmastionti huone, eikä huonessa toiminut ilmastionti, kahvikone joka juoma täynnä sokeria, ei maistu mitä kahvijuoma, myös maido oli täynnä sokeria.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jasmina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles gut!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Zvonko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein gutes Stadthotel, direkt an der Straße gelegen, aber ruhig. Check-in schnell und freundlich. Lift vorhanden. Zimmer sauber und hell. Auch deutsches Fernsehen. Kontinentales Frühstück. Parkplatz hinter dem Haus. Alles bestens!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mitarbeiter sind alle nett und freundlich
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Piotr

wunderbar
Stayed 1 night in Dec 2022
Verified

8/10 Good

Roman John

Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Roberto

Liked: Staff & service, amenities
Disliked: Cleanliness
Staff is very kind; service light switches on in the corridors with delay. Cleaning status is not excellent in the room and bathroom. The hotel has a huge comfortable parking area.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel spacieux. Plysieurs espaces. Solarium, sauna, spa,.... Dommage hotel loin du centre de Zagreb environ 30 minutes de voiture et pas de jolie vue.
Stayed 7 nights in Mar 2019
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The hotel does not have a swimming pool so do not advertise that it has a swimming pool. The spa was shut because of staff on holiday but that was not mentioned in the hotel facility description friendly staff
Stayed 4 nights in Aug 2018
Verified

4/10 Poor

Larry

Disliked: Staff & service, property conditions & facilities, room comfort
This is the second time we have stayed at the Phoenix. The first was several years ago and renovation was taking place (which was a disappointment at that time). We wanted to give a second chance -- that was a mistake. After a fast and quick check-in, we were gone through the evening to a wedding and returned late - after midnight. After a day of 30C in Zagreb, our air conditioning did not really work -- and then would shut down on its own after 45 minutes. Getting assistance from the desk did not solve anything. I had to turn the air back on 4 times during the night -- it would just keep shutting off. Also, I use a breathing machine every night -- the power outlet next to the bed turns off when you turn the light off! I had to use an extension cord to get power. The Internet is very slow. After complaining about the air conditioning the next morning, the desk person only offered that she would inform the manager. The lights for the night entrance are turned on with a motion sensor with a long delay -- it would be easy to trip on the steps. The timing should be changed. Upkeep and maintenance need serious attention. The flush button on the toilet needed replaced and was hard to use. The lamp over the desk looked like it could come off the wall. All of the right pieces are there, but it is impossible to assemble a good picture of the puzzle. There are many nice features -- great artwork in many places, bright dining for breakfast with a good selection.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Hev

Liked: Staff & service, room comfort

Perfectly suited

Out of town Lots of parking available Easy drive into centre Hotel looking a little tired especially bathroom
Stayed 1 night in Aug 2018
Verified

4/10 Poor

Sofia

Liked: Room comfort
Disliked: Staff & service
Did not get a friendly reception & fell down twice in Wellness centre due to the fact that we were not Allowed our sandals & the ones offered to guests were way too small. Needless to say thst Bare feet on wet ceramic tiles is very dangerous, slipped in shower & when exiting slipped again in hallway.
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy and enjoyable hotel

Room was fantastic and large. Hotel also falls under the same catagory. However there are not 2 pools and a hot tub, there are 2 hot tubs. One of which is on its own, the other is half hot tub, half current pool.but it was still relaxing. The ate at the restaurant, there was extremely slow service. We was in there for roughly an hour and 20 minutes, and only had 2 courses, considering we were the only ones in there, it was a little frustrating. There was a vast selection for breakfast, including fresh omelette. Very enjoyable and would recommend
Verified

8/10 Good

emanuele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fuori Zagabria, ma hotel carino e accogliente

hotel moderno, camere particolari , pulite e accoglienti . Personale gentile e cortese. Purtroppo ho trovato acqua in camera a causa di una tubatura , mi hanno prontamente assegnato un'altra camera.
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities

Charges for things they say are included!

Was very disappointed with they stay here! Upon check was told our reservation included when checking out they then charged us for this! When questioned she told us that the charge for breakfast had been discounted from €10 to €6 each, why even discount this if there was no reason to in the first place! There is also loads of hidden fees such as insurance and registration and local tax! Local tax I am fine with as we had to do this in one other but the others is ludicrous as I've never come across this before! What should have been €64 ended up €91 would recommend people stay away unless they are happy to pay more then first thought! Would not use this hotel again as obscure the truth!
Stayed 1 night in Jan 2018
Verified

6/10 Okay

Andreas

Es war fast ok.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bb

숙소 시설은 전반적으로 무난합니다~스파와 사우나도 괜찮았습니다. 단점은 위치가 너무 구석에 있어서 근처에 아무것도 없고 중심지에서 대중교통으로 한시간 넘게 걸려요. 버스도 엄청 안옵니다.. 하지만 직원분들이 엄청 친절하셨어요~ 스파 시간을 착각해서 마감 지나고 갔는데도 기다려주겠다며 더 열어주셨습니다 ㅜㅜ
Stayed 3 nights in Dec 2017
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadía en Zagreb

Muy buena estadia. Excelente atención. Desayuno por demás abundante. Alejado del centro de zagreb pero con estacionamiento
Stayed 1 night in Nov 2017
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth a stay

The layout of the room is unusual but looks quirky. The bed was very comfy and the staff were friendly. The train station to Zagreb is a 20 minute easy walk away.
Stayed 2 nights in Aug 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consigliato

Ottimo hotel. Cucina buona. Rapporto qualità prezzo eccellente
Stayed 1 night in Jul 2017
Verified

8/10 Good

TOSHIYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

田舎のホテル

ホテルの周辺は何もない田舎であるが、田舎のホテルとしては、良いサービス、レストラン、施設であった。