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Boutique Hotel Albana Real - Restaurants & Spa

4.5 star property

Photo gallery for Boutique Hotel Albana Real - Restaurants & Spa

Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Exclusive Double or Twin Room
Front of property
Suite, Mountain View (Attic) | Living area
Lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Hot tub

Explore the area

Map
Schluhmattstrasse 19, Postfach 454, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪7 min walk‬
  • Sunnegga Ski Resort
    ‪20 min drive‬
  • Sion (SIR)
    ‪75 min drive‬

Room options

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

  • Mountain view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Double or Twin Room

Luxury Double or Twin Room

Luxury Double or Twin Room

  • Mountain view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • Mountain view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • 20 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Mountain View (Attic)

Suite, Mountain View (Attic)

Suite, Mountain View (Attic)

  • Mountain view
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Exclusive Double or Twin Room

Exclusive Double or Twin Room

Exclusive Double or Twin Room

  • Mountain view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

  • Mountain view
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Mountain view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room

Comfort Double or Twin Room

  • 20 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Romantic Double or Twin Room

Romantic Double or Twin Room

Romantic Double or Twin Room

  • Mountain view
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About the area

Zermatt

You'll be centrally located in Zermatt with a stay at Boutique Hotel Albana Real - Restaurants & Spa, you'll be 7 minutes by foot from Zermatt-Furi Gondola. .This luxury hotel is within the vicinity of Matterhorn Glacier Ride and Klein Matterhorn Cable Car.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt-Furi Gondola - 7 min walk - 0.6 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Restaurant du Pont - ‬4 min walk
  • ‪Brown Cow - pub - ‬7 min walk
  • ‪Old Zermatt - ‬4 min walk
  • ‪Whymper-Stube - ‬4 min walk
  • ‪Papperla Pub - ‬2 min walk

About this property

Boutique Hotel Albana Real - Restaurants & Spa

Luxury hotel with free breakfast and a health club
Boutique Hotel Albana Real - Restaurants & Spa offers 38 accommodations with minibars and espresso makers. Select Comfort beds feature down comforters and premium bedding. 80-cm LED televisions come with cable channels. Bathrooms include jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include hot stone massages, sports massages, and Thai massages. The spa is equipped with Turkish bath/hammam.
Make yourself at home in one of the 38 guestrooms featuring minibars and espresso makers. Your pillowtop bed comes with down comforters and premium bedding. 80-cm LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have jetted bathtubs and complimentary toiletries.
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 500 meters.
Satisfy your appetite for lunch or dinner at Fuji of Zermatt, a restaurant which specializes in Japanese cuisine, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A train station pick-up service is available for a surcharge.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Fuji of Zermatt - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required.
Rua Thai - This restaurant specializes in Thai cuisine and serves lunch and dinner. Reservations are required. Open daily.
Ristorante Al Trecolore - Onsite restaurant. Open daily.
Late night fare is available from room service (during limited hours).

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge) up to 500 metres
  • Train station pick-up shuttle (surcharge) from 7:30 AM to 7:00 PM
  • Train station shuttle on request
  • Ski shuttle nearby
  • Train station drop-off (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Fuji of Zermatt
  • Ristorante Al Trecolore
  • Rua Thai

Things to do

  • Health club
  • Helicopter/aeroplane tours
  • Hot tub
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Hot stone massages
  • Sports massages
  • Thai massages
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Slippers
  • Towels provided

Entertainment

  • 80-cm LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: CHF 40

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

This property is closed from April 22 2025 to May 31 2025 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Welcoming dogs only
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 85.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Late check-out fee: CHF 40 (subject to availability)
  • Rollaway bed fee: CHF 85.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Albana Real
Albana Real Hotel
Albana Real Hotel Zermatt
Albana Real Zermatt
Hotel Albana Real Zermatt
Hotel Albana Real
Hotel Albana Real
Albana Real Restaurants & Spa
Hotel Albana Real Boutique Spa
Boutique Hotel Albana Real - Restaurants & Spa Hotel
Boutique Hotel Albana Real - Restaurants & Spa Zermatt
Boutique Hotel Albana Real - Restaurants & Spa Hotel Zermatt

Boutique Hotel Albana Real - Restaurants & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 97 reviews
Rating 8 - Good. 21 out of 97 reviews
Rating 6 - Okay. 9 out of 97 reviews
Rating 4 - Poor. 2 out of 97 reviews
Rating 2 - Terrible. 4 out of 97 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible customer service. I requested a refund because of it and they refused even though I never stayed there. I am taking it up with Hotels.com and my credit card company. I will get my refund one way or another.
Stayed 1 night in Jan 2025

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, highly recommended
Stayed 5 nights in Jan 2025

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay!

Amazing hotel, well located in town. 10 min walk from the main train station and most ski lifts. Great breakfast every morning, shout out to the omelete man). Room was comfy and cozy. Spa was spacious, clean and comfortable, and the ski room was well kept also. Would definitely stay there again.
Stayed 4 nights in Jan 2025

8/10 Good

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We liked everything about the property except the mattress. It was terrible. It was broke. I didn’t expect that at a hotel or the only thing you really need is a bed and that wasn’t right
Stayed 1 night in Sep 2024

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our large room, with a sitting area and we had 2 balconies. Comfortable bed. Fantastic place. Would strongly recommend. Lovely breakfast.
Stayed 2 nights in Sep 2024

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Aug 2024

10/10 Excellent

Andres, Genève

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, room, and spa. The staff was very friendly and helpful. Definitely recommend
Stayed 2 nights in Jul 2024

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Harmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great restaurants inside. Conveniently located in centre town.
Stayed 4 nights in Feb 2024

10/10 Excellent

Iliyan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible staff, best hotel experience i've had
Stayed 4 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and good location between the town centre and the Furi gondola. Nice breakfast with a good selection of eggs, cold meats, cheeses, fruit, bread and muesli but it would be nicer if there had been some variation through our stay. One issue - our room did not have a thermostat and was overheated so we had to open the windows at night to sleep.
Stayed 7 nights in Jan 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful stay. The hotel has a great location near ski lifts and town center, an amazing breakfast, and restaurants conveniently on site. Highly recommend.

10/10 Excellent

Lamuel, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly lived everything about this hotel. Charlotte and all the staff, couldnt get all names, were so helpful, kind, and welcoming. The food in the restaurants were great and also the drinks at the bar. I had an extremely great view of the matterhorn right iut the door. I kindly thank everyone for all great hospitality and each time i visit zermatt, yhis will be my home away from home. I give them 5 stars.

6/10 Okay

Sharon

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
This property was walkable from the train station. Our room had a direct view of the Matterhorn which was wonderful. The room was clean, the bathroom was nice. What was disappointing is that when we got to the hotel to check in there was nobody at the desk. My husband and I waited for a half an hour until somebody showed up to check us in. Also, the bed in the room was quite hard, I had trouble sleeping.
Stayed 3 nights in May 2022

10/10 Excellent

Murray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service complimented by great facilities. Highly recommend this property
Stayed 2 nights in May 2022

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view of the Matterhorn

Lovely friendly traditional place
Stayed 5 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Tired, old rooms, too hot, no real view. Needs investment. Staff is super nice and breakfast is excellent. The spa is enjoyable but small.
Stayed 2 nights in Feb 2020

10/10 Excellent

Mallory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing family owned hotel in a perfect location and staffed by a warm, friendly professional group of people! Eight of us gathered for a 5 night Christmas stay and enjoyed delicious breakfast buffet, warm inviting decor in an intimate atmosphere in close proximity to
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Perfect Perfect

This hotel was perfect. Excellent location, great amenities, absolutely delightful, knowledgeable and attentive staff (they made you feel like part of the family), wonderful breakfast! Spa included a pool, hot tub, steam room and sauna which after a long day of hiking/skiing/wandering was welcomed. The lounge was a great area to meet old and new friends, have a glass of wine by the fire, play board games, whatever. 2 onsite restaurants were nice when one did not feel like hitting the town. Not to mention a defect view of the Matterhorn. Would stay here again in a heartbeat!
Outside hotel/street view
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night stay

We loved our stay at the hotel. The beds were comfortable and the patio was cute and roomy. A great hotel.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place to stay in Zermatt! Great breakfast!

Great service at checkin, facilities and storage for skiis. Wellness in hotel. Great breakfast in the morning. Friendly, helpful and local staff. Top! 4 stars for sure!
Stayed 2 nights in Mar 2018

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verbier is amazing. This hotel was quite comfortable
Stayed 4 nights in Feb 2018