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Hotel ZERMAMA Zermatt

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel ZERMAMA Zermatt

Exterior
Grand Double Room, Balcony
Deluxe Suite | Bathroom
Classic Single Room, Private Bathroom | Room amenity
Exterior

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Room service
    Room service
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry

Explore the area

Map
Matterstrasse 23, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt–Sunnegga Funicular
    2 min walk
  • Zermatt Visitor Center
    5 min walk
  • Sion (SIR)
    77 min drive

Room options

View all photos for Classic Suite

Balcony view

Classic Suite

  • 45 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Grand Double Room, Balcony

Grand Double Room, Balcony

Grand Double Room, Balcony

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, Balcony, Mountain View

Classic Twin Room, Balcony, Mountain View

Classic Twin Room, Balcony, Mountain View

  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Single Room, Private Bathroom

Classic Single Room, Private Bathroom

Classic Single Room, Private Bathroom

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Zermatt

You'll be centrally located in Zermatt with a stay at Hotel ZERMAMA Zermatt, you'll be 14 minutes by foot from Zermatt-Furi Gondola. .This hotel is within the vicinity of Matterhorn Glacier Ride and Klein Matterhorn Cable Car.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 5 min walk - 0.5 km
  • Zermatt - Furi - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 14 min walk - 1.2 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Golden India - ‬4 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬3 min walk
  • ‪Restaurant Bar Manud - ‬6 min walk
  • ‪Fuchs - ‬1 min walk

About this property

Hotel ZERMAMA Zermatt

Art Deco hotel with a coffee shop and a restaurant
Hotel ZERMAMA Zermatt offers 29 accommodations with safes and slippers. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
Treat yourself to a stay in one of the 29 guestrooms, featuring heated floors. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and minibars.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Art Deco hotel include ski storage and a fireplace in the lobby.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A train station pick-up service is available for a surcharge.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Hotel ZERMAMA Zermatt has a restaurant on site.
Room service (during limited hours) is available.

Languages

Dutch, English, French, German, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: CHF 15-30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Archery
  • Art gallery
  • Designer shops

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Lockers available

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Roll-in shower
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hairdryer
  • Heated floor (bathroom)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV/satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • Heated floors
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 15 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CHF 15 to 30 per person
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Admiral Hotel Zermatt
Admiral Zermatt
Admiral
Hotel Mama Zermatt
Hotel ZERMAMA Zermatt Hotel
Hotel ZERMAMA Zermatt Zermatt
Hotel ZERMAMA Zermatt Hotel Zermatt

Hotel ZERMAMA Zermatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 111 out of 145 reviews" "
Rating 8 - Good. 28 out of 145 reviews" "
Rating 6 - Okay. 5 out of 145 reviews" "
Rating 4 - Poor. 1 out of 145 reviews" "
Rating 2 - Terrible. 0 out of 145 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Nice clean hotel and the staff were very friendly and helpful. Food was very good in the hotel restaurant.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing property. Quintessential Switzerland Chalet style hotel. Masterfully decorated. Clean, comfortable and ideally located to all attractions, restaurants and activities. Zermatt - you are a beautiful town. We will go back!
Stayed 2 nights in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic stay. Margarita showed me to my room and I had a balcony facing the river. The room was comfortable, and had a great design that felt like mountain chic. They even had a yoga mat and foam roller in the room which I greatly appreciated. I ate at the restaurant a couple of times and it was high quality food. Margarita also helped me figure out what to do during my time there. This was one of my favorite hotels that I’ve ever shayed at. Every detail has been thought about.
Stayed 2 nights in Aug 2024

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay at Zermama! The room was really nice, feels like you’re staying in a cabin. We happened to be there during a warm period and rooms don’t have AC but you can open windows to keep air moving. However there is construction happening nearby so if you are a light sleeper expect to be woken up around 7am from the noise. Hotel is pretty close to the main train stations, and main road. Overall, I would stay here again!
Stayed 2 nights in Jun 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our our stay at the Hotel Zermama. This is a classy hotel with very nice modern rooms located over the sounds of a tranquil river and a 9 minute walk to Zermatt’s main street and train station. The location is walkable to Zermatt’s train excursions. Call from the the hotel directory at the train station and they will come and pick you up. The restaurant is very nice for for breakfast, lunch, and dinner. The outside setting for drinks is wonderful. The fake fur bear ropes are so cool to enjoy sitting out on their balcony. The friendly staff is excellent and will offer good suggestions for thing to do. Internet was good. We like the romantic soft lighting and fire glowing (TV screen saver) adding to the warm cosy decor. The full length windows and large balcony added to a spacial feeling.
Stayed 2 nights in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a hidden gem. It's clean, the staff is fun and friendly. It's like living with your family. We loved it! Jim
Stayed 2 nights in May 2024

6/10 Okay

Blong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, modern lodge with friendly, helpful staff. I loved this hotel!
Stayed 4 nights in May 2024

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Excellent stay at beautiful hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Tushar

Liked: Staff & service
Great place !! Awesome location and everything is brand new. Excellent customer service
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Stayed 2 nights in Jan 2024

10/10 Excellent

Ruining

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I we love Zermama. A beautiful hotel in a beautiful location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back!
Beautiful view and room, easy check in, very clean, wish we could have stayed longer!
Stayed 1 night in Sep 2023

10/10 Excellent

Berna, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff- great location
Stayed 1 night in Aug 2023

6/10 Okay

Rekha

Travelled with partner
Liked: Staff & service, amenities
I am highly disappointed as this property is not worth what Expedia charged me for it. Their rack rate was much less which I only learned on getting there and complaining about the tiny room. Barely, there was room to walk around. I would not recommend this property at the rate of about $375. If one can get for $200 and need to just sleep there then perhaps it’s ok.
Stayed 1 night in Aug 2023

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Cynthia

Travelled with partner
Liked: Cleanliness
We booked 2 single rooms & stayed at Zermama Hotel for 2 nights in May23. Rooms: First of all, the hotel was modern. I liked the ambience of dark wood theme across the hotel & rooms, also loved the view from the room's big window, the electric curtain & the rain showers in the bathrooms. Having said that, we found the single rooms were actually too small, I.e. they were the smallest single room we stayed from the 5 hotels visited in Switzerland. Fortunately we only carried a hand luggage each as the room had just enough space to place a hand luggage (definitely wouldn't fit for a large check-in luggage.) The single beds felt like those seats on a plane, very short, where you might have to rest your feet on the window bay if you're taller than 5'11. The room hasn't got space to even place a small table or a chair, so you'd have to put your drinks or snacks either on the bed or the floor. The electricity sockets were also strangely located, I.e. only one socket by the bed. The others were located at the light switch half way up the wall or next to the toilet seat in the bathroom. The room hasn't got air con & it was quite hot, having said that, it was quite chill outside in May so we just had the bathroom window opened all night to let the air in. Location: If you don't follow the Google map, the Zermatt Train & Gornergrat stations are only 5-7 mins walk away. (Otherwise it'd take twice longer). Zermatt high street, Coop...etc. are all within reached from the hotel. We particul
Stayed 2 nights in May 2023

10/10 Excellent

Vance

Stayed 2 nights in May 2023

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and amazing staff. This is a perfect stay for singles, couples, and families in Zermatt.
Stayed 1 night in May 2023

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great on top of the dedicated, friendly staff who really tried to solve any problems
Stayed 2 nights in May 2023

10/10 Excellent

Wendell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zermama in Zermatt
Hotel Zermama was an outstanding hotel in beautiful downtown Zermatt. The location was excellent as it was an easy walk from the train station and anywhere throughout town. The 2 bed room was large and we had a view of The Matterhorn. The staff was also excellent and we were treated especially well. I would highly recommend this hotel.
Stayed 1 night in May 2023

10/10 Excellent

Benjamin M

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and food in the bistro wqs amazing. We had breakfast, dinner and dessert there and all were so good. Room was very clean and trendy.
Stayed 2 nights in May 2023

10/10 Excellent

Dominika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Really comfy beds, well designed rooms and great food. View of Matterhorn from the hotel
Stayed 1 night in May 2023