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Pullman Zhangjiajie

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pullman Zhangjiajie

Outdoor pool, pool loungers
Exterior
3 restaurants, breakfast served
3 restaurants, breakfast served
Interior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400
  • Wulingyuan Scenic and Historic Interest Area
    4 min walk
  • Yellow Dragon Cave
    12 min drive
  • Wulingyuan Scenic Reserve
    30 min drive
  • Zhangjiajie (DYG)
    46 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds, Business Lounge Access (Executive)

Deluxe Room, 2 Single Beds, Business Lounge Access (Executive)

Deluxe Room, 2 Single Beds, Business Lounge Access (Executive)

  • 38 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 38 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • 38 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Business Lounge Access (Executive)

Deluxe Room, 1 King Bed, Club lounge access (Executive)

Deluxe Room, 1 King Bed, Business Lounge Access (Executive)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Zhangjiajie

With a stay at Pullman Zhangjiajie in Zhangjiajie, you'll be 7.2 mi (11.5 km) from Yellow Dragon Cave and 14 mi (22.5 km) from Wulingyuan Scenic Reserve. .This luxury hotel is 14.6 mi (23.5 km) from Zhangjiajie Grand Canyon and 23.4 mi (37.7 km) from Great Gate at Tianmen Mountain.

What's nearby

  • Wulingyuan Scenic and Historic Interest Area - 4 min walk - 0.4 km
  • Yellow Dragon Cave - 12 min drive - 11.6 km
  • Wulingyuan Scenic Reserve - 30 min drive - 22.5 km
  • Zhangjiajie National Forest Park - 41 min drive - 47.2 km
  • Wulingyuan Scenic Area - 72 min drive - 81.4 km

Getting around

  • Zhangjiajie (DYG) - 46 min drive

Restaurants

  • ‪舌尖上的湘西 - ‬15 min walk
  • ‪富正毅三下锅 - ‬15 min walk
  • ‪星巴克 - ‬16 min walk
  • ‪中茶世界茶园张家界店 - ‬2 min drive
  • ‪情缘娱乐城 - ‬4 min drive

About this property

Pullman Zhangjiajie

Luxury Zhangjiajie hotel in Wulingyuan with 3 restaurants
Pullman Zhangjiajie offers 456 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 456 air-conditioned rooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Don't miss out on the many recreational opportunities, including a 24-hour health club, an outdoor pool, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at FENG Chinese Restaurant, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
FENG Chinese Restaurant - This restaurant serves breakfast, lunch, and dinner.
V Café Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Open daily.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 130 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • FENG Chinese Restaurant
  • V Café Restaurant

Things to do

  • 24-hour health club
  • Bike rentals
  • Billiards/pool table
  • Outdoor pool
  • Table tennis

Family friendly

  • Free cots/infant beds
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • Pool sunloungers
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 260.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 130 per person
  • Rollaway bed fee: CNY 260.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Pullman Hotel Zhangjiajie
Pullman Zhangjiajie
Zhangjiajie Pullman
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Zhangjiajie
Pullman Zhangjiajie Hotel Zhangjiajie

Pullman Zhangjiajie Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 108 out of 202 reviews" "
Rating 8 - Good. 66 out of 202 reviews" "
Rating 6 - Okay. 20 out of 202 reviews" "
Rating 4 - Poor. 6 out of 202 reviews" "
Rating 2 - Terrible. 2 out of 202 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Best you can get
Great stay at Pullman would highly reccomend staying in not just this hotel but in this area (Wulingyuan) if ur looking to go to the Avatar Mountains as it was only a 3min drive to the cable car station costing 70p. Eating was was quite expensive... we ordered two mains one starter and an alcoholic drink which came up to £58. Staff are really friendly. Breakfast was in a massive hall in next to Lobby which had a rotating buffet everyday and a western + very chinese option, the hall had carpeting instead of normal flooring which was a bit off putting as it had many stains but was still worth it as it was the best breakfast u were going to get.
Stayed 3 nights in Jul 2024

6/10 Okay

Travis

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Hai-Ying, Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and confortable stay. Greater location.
Stayed 2 nights in Jun 2024

10/10 Excellent

Soentono

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are also friendly and helpful
Stayed 1 night in Jun 2024

10/10 Excellent

JER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

JER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel with a great breakfast buffet, but it’s best feature is its location, within walking distance of the East Entrance of the Zhangjiajie Forest Park.
Stayed 5 nights in Mar 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Location to park is good - 20 minute walk to the gate. However hotel is old and tired and needs updating and refurbishing. Restaurant menu is very limited and food w a s mediocre and a little oily. Breakfast is not very good - plenty of choice but if a poor quality.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aixue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

ANA LUISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

ANA LUISA

Stayed 1 night in Feb 2024

10/10 Excellent

Bilegsaikhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think Zhangjiajie Pullman resort is the most conveniently located resort in Wulingyuan village
Stayed 4 nights in Sep 2023

10/10 Excellent

Rong

Stayed 3 nights in Feb 2023

6/10 Okay

Trevor

Liked: Cleanliness, room comfort
Thank god for Bob!
Tired hotel held together by some great service, Bob is an absolute star and some others try very hard. Cost cutting measures were reflected in the lack of a club lounge, non existent pool boy, poor quality food and poorly maintained facilities. Hopefully an upturn in visitors will lead to some reinvestment and a pay rise for Bob and we will get to see the old dame less lame.
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to Crowne
We got food poisoning from the hotel food. Room was small and not very clean. The ac was turned off so we had to open windows and get bitten by bugs all night. Terrible experience in a beautiful place!
Stayed 3 nights in Oct 2020

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Worth the price
It’s a nice hotel, past it’s prime for sure, but for the price your paying it’s still great. The room was large, clean and comfortable. Hotel staff could have been more helpful, I guess they can’t all speak English so a lot of the time they would keep their head down at reception or allow several Chinese customers to push in front of me as they do. Management could speak English and were always helpful. But please inform your staff to at least acknowledge customers and ask them to wait a moment. Pool area was pretty, but there were no towels available and the changing rooms weren’t great.
The area is under heavy construction, but there was no noise.
Stayed 3 nights in Aug 2020

6/10 Okay

Rikard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

10/10 Excellent

eko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is amazing. All is perfect except there is trouble in the first night that somebody drunk n smoking outside my room. The smoke is going inside my room
Stayed 3 nights in Dec 2019

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zhangjiajie
Good location, nice staff, good breakfast
Stayed 3 nights in Dec 2019

8/10 Good

Omair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the park
Good location, friendly staff, nice breakfast and room size was good.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We a family of 3 including a young child stayed this hotel for 3 nights last week. The bed is very impressive 2.7m wide which suit us very well. The front services are very helpful. The breakfast is considered to be quite good comparing with many other hotels in China especially the varieties and taste of breads. Location wise it is just 10 minutes walking away to bus terminal and hotel provide shuttle service to the entrance of ZJJ National Forest Park in the morning. Though the building is a bit old and the bed is a bit soft (to my standard), I highly recommend recommend this hotel.
Stayed 3 nights in Oct 2019

10/10 Excellent

Gad

Stayed 2 nights in Oct 2019